Customer Operations Project Manager

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

Among America’s Best Midsize Employers by Forbes in 2021, 2022 and 2024

As a Chicago Tribune Top Workplace for four consecutive years (2021-2024)

Role Summary

At Fellowes, we don’t just serve our customers - we partner with them to unlock efficiency, innovation, and growth. As a Customer Operations Project Manager, you’ll play a key role in leading high-impact initiatives that optimize our supply chain, enhance operational performance, and improve the customer experience across strategic reseller accounts.

This is a highly visible role, ideal for someone who thrives in cross-functional settings, loves solving problems, and enjoys transforming complexity into opportunity.

In This Role, You Will…

Lead cross-functional projects that align with Fellowes’ strategic supply chain goals and deliver measurable business value

Serve as operational liaison for high-priority customer partners, managing compliance programs and supply chain performance

Champion continuous improvement, analyzing performance data to uncover trends, root causes, and process opportunities

Manage change and implementation, including new account setups, system enhancements, and cross-departmental communication

Coordinate contract reviews and ensure seamless execution of operational and customer commitments

What You Bring to the Team

A minimum of three (3) years in project management, operations, and/or process improvement roles

Strong communication and collaboration skills with the ability to lead through influence

Proven ability to analyze data, develop insights, and drive change

Familiarity with operations, logistics, customer experience, and compliance environments

Bachelor’s degree in Business, Supply Chain, or related field is preferred

The hiring range for this position in Itasca, IL is $65,000 to $85,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917

For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.