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SASS Supervisor

Company:
Community Counseling Centers of Chicago Inc
Location:
Chicago, IL, 60647
Pay:
60000USD - 62000USD per year
Posted:
May 17, 2025
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Description:

Job Description

Title: SASS Supervisor

Program: SASS

Reports to: Director of Rapid Response

Who we are:

C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families’ agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers – from the personal to the systemic - for Chicago’s systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community.

Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.

Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.

Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community.

Purpose:

The purpose of this position is to provide clinical and programmatic leadership for the SASS team, and assist with the overall functioning of C4’s emergency service programs. The SASS Supervisor shall perform supervisory duties that ensure the quality of clinical work and empower staff to advance to further levels of competency. He or she shall train clinical staff to provide crisis intervention services and pre-screening to children, adolescents, and adults in crisis, with the goal of immediate symptom reduction, stabilization and restoration to a previous level of functioning.

In addition, he or she shall work to develop relationships with DCFS and DMH funded agencies, and other mental health service providers throughout the north and west sides of Chicago and suburbs.

Location and Work Conditions:

The SASS Supervisor’s primary work location shall be in an office setting at one of C4’s locations. However, he or she shall also work at Chicago area hospitals and out in the community, primarily to provide onsite training and address staffing shortages. He or she shall provide on-call staffing coverage, which might include certain weekends, some overnight shifts, and occasional holidays. Work may be stressful due to consumer behaviors, periods of high call volume, or tight deadlines.

Minimum Qualifications:

MA/MS in Social Work, Psychology, or a related field is required

LCSW or LCPC required

At least 5 years of crisis intervention services required, with increasing levels of clinical responsibilities and supervisory duties

Experience in counseling children and adolescents is required. Additional experience in counseling adults is highly preferred.

Personal vehicle, valid Illinois driver’s license, insurable driving record, and vehicle insurance is required.

Competencies (Minimum Skills, Knowledge and Experience):

Working knowledge of community-based mental health operational management

Detailed and current knowledge of behavioral health principles and practices

Demonstrated leadership experience including direct staff management

Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4

Knowledge of and ability to use appropriate behavior management techniques

Excellent interpersonal, written, and oral skills to communicate effectively with all levels of organizational leadership, employees, governmental and community representatives, and vendors

Ability to develop solutions to problems and to analyze qualitative and quantitative data

Ability to cooperate within a team

Adherence to confidentiality practices and procedures

Demonstrated ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture

Ability to present a positive image of C4 to clients and visitors

Ability to work under stress and successfully handle multiple tasks and projects simultaneously

Ability to resolve issues objectively and maintain strict confidentiality

Ability to deal with ambiguity and changing organizational needs

Ability to plan, develop and manage multiple projects

Organizational skills

Time and stress management skills

Conflict resolution and diplomacy skills

Ability to plan, develop and manage multiple projects

Proficient in Windows environment

Duties and Responsibilities:

Trains and supervises employees to procedures and clinical functions

Directs and oversees direct reports in crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning

Schedules employees to provide adequate coverage

Ensures documentation quality, completion and compliance at all times, as well as monitors timelines and agency policies and procedures according to C4’s guidelines

Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards

Is responsible for performance feedback and formal evaluation, and disciplinary action in consultation with direct supervisor

Develops, coaches, guides, and determines individual performance expectations for direct reports

Monitors, manages, and is accountable for productivity goal and concerns of direct reports

Initiates, cultivates and maintains professional relationships within C4 to enhance communications, support, and service alignment

Maintains compliance with confidentiality policies and procedures at all times

Maintains positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community

Assist with outcome measures

Attend clinical meetings and trainings

Other duties as assigned by supervisor

Full-time

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