Consumer Assistant Mail Processing Representative

Job Description

Description:

POSITION DESCRIPTION: The Consumer Assistance Mail Processing Representative plays a vital role in

ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.

ESSENTIAL DUTIES AND RESPONSIBILITY:

Receive, open and sort all incoming mail (paper, fax) related to consumer accounts

Accurately scan all incoming correspondence and faxes in accordance with standard procedures

Identify and assign the correct account numbers to all incoming correspondence

File all scanned documents into the correct working queues based on priority

Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols

Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.

HOURS: 8:00a-5:00pRequirements:

Experience in collections or a call center preferred

General knowledge of computers, Microsoft office experience preferred

Excellent written and verbal communication skills

Ability to multitask and work with various computer systems both internal and external

Strong written and verbal communication skills

Demonstrated ability to be a team player and work well with peers, superiors and subordinates

Demonstrated ability to adapt to changes with ease

High school graduate or equivalent

Full-time