Dir Support Services

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

The Director, Support Services, is a key leadership role within Shared Services and has direct leadership over the Environmental Services (EVS), Parking Services, Patient Transport and Language Services.

This role involves leading administrative functions to ensure smooth daily operations to maximize efficiency, productivity, and achieve outstanding results. Responsibilities include optimizing processes, managing budgets, coordinating with various departments, and implementing strategic initiatives. The director will be responsible for the development and execution of Lean Daily Management practices and techniques and will also work in close collaboration with the Support Services Executive leadership team to facilitate progress towards strategic and operational goals for the division. In addition, they will be responsible for analyzing data, creating reports, and presenting findings to support business decisions.

The Director, Support Services, will need to work effectively within OhioHealth in a highly matrixed fashion with key internal and external stakeholders from one or more care sites. This role is expected to translate strategic goals of the organization into core business initiatives and processes that promote exceptional care for OhioHealth's patients and visitors.

Responsibilities And Duties:

30% Administrative/Operational Oversight (Result Driver)

Accountable for the performance and results of the management team(s).

Adapts departmental plans and priorities to address resource and operation challenges.

Hires, trains, directs, and evaluates managerial roles consistent with human resources policies and procedures.

Responsible for implementing and on-going operational improvement related to Lean Daily Management processes.

Analyzing data, creating reports, and presenting findings to support business decisions.

25% Leadership and Development (People Developer/Culture Builder)

Actively assesses the teams' needs and provides challenging and meaningful work for their personal and professional growth.

Responsible for developing a well-rounded team where managers take ownership of their teams.

Promotes a culture of safety through leading HRO processes and demonstration of OhioHealth service excellence standards and other core values.

20% Financial Management

Finalizes annual budgets and forecasts future capital needs.

Develops and maintains position control, manages resources and labor hours to remain within established budgets.

Reviews monthly DRR and explains variances to budget.

Anticipates and appropriately responds to resource demands.

Responsible for creating, analyzing, and advising leadership on Vizient/ODB reports, or other benchmarking tools/reports.

20% Strategic Planning

Leads team(s) to establish measurable KPIs (for KPI boards/GEMBA) for EVS, Parking Services, Patient Transport, and Language Services aligned with division's strategic plans.

Monitors progress towards annual departmental accountabilities and adjusts plans, as needed, to continually improve.

Regularly reports on performance of strategic initiatives.

Aligns departmental FTEs to strategic priorities.

Continually observing, identifying, and responding to health care market trends in EVS, Parking Services, Patient Transport and Language Services.

5% Vendor and Stakeholder Relations

Maintains positive working relationships with external stakeholders to improve collaboration and results.

Holds vendors accountable to achieve established service level agreements and performance metrics.

The major duties, responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities, and essential functions to be performed by employees in this job. Employee is expected to perform other duties as requested by supervisor.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

SPECIALIZED KNOWLEDGE

Through understanding of hospital and support services operations

Understanding of surgical and procedural areas

Advanced financial analysis using decision support systems as well as financial reporting tools

Requirements by OSHA, Joint Commission, HFAP, Infection Control, and other agencies that govern the operations of the hospital

Demonstrated project management skills an ability to communicate complex issues and strategies

Experience in working in multi-disciplinary teams and in complex relationships

Excellent relationship and team skills

Strategic thinking

Executive presence

Strong oral and written communication skills

Effective use of personal computer technology for generating reports, trending information and creating presentations

Proven ability to work with teams and build moral KIND AND LENGTH OF EXPERIENCE

5 - 7 years support services and healthcare experience

3 - 5 years previous management experience

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Environmental Services

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment