User Support Rep I Information Systems

Careers Home Blog Back to jobs PLEASE NOTE: If you have not applied before, you will need to first create an account after clicking "Apply" User Support Rep I Information Systems Job ID: 44356 Apply Remote Information Technology Full Time Job Details Department: Information Systems Shift: Evening Working Hours: 10a - 6:30p, Monday - Friday Summary: This position provides a broad range of supportive services to direct computer users.

The primary services are receiving, logging, and following up on reported problems.

Provides assistance to our customers in use of software products, troubleshooting, and analysis of the problems encountered.

Has extensive contact through Baptist Health with personnel at all levels, which can include physicians, administrators, department managers, and support staff regarding their needs, uses and problems with computer systems.

Directly contributes to customer satisfaction results for our department by engaging with users in a professional manner and presenting technical concepts plainly to non-technical customers.

Other information: Proficient four to six years mainframe computer operations experience or two to three years Help Desk experience.

Experience with operating system commands and usages, network control functions, and production software products.

Must possess high level of competency with support processes involved in a complex multi-platform environment.

This job will be authorized 80.00 hours bi-weekly.

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