YHDP TH RRH Case MGR

Job Description

Job Title: YHDP TH-RRH Case Manager

Location: 1919 NW Loop 410

Reports To: Manager of Rapid Re-Housing

FLSA Status: Exempt

Approved By: Rex Brien, 06/2024

SUMMARY

The YHDP TH-RRH Case Manager is an experienced social service worker who is responsible for providing field based, direct client services to an assigned caseload of clients enrolled in the Transitional Housing – Rapid Re-housing Joint Program. In this program, youth and young adults, ages 18-24, experiencing homelessness can enroll in either Transitional Housing or Rapid Re-housing based on their needs and preferences, using the Housing First model. Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, obtaining and maintaining permanent housing, providing support around landlord-tenant relations, connecting client to education and employment resources, advocating for and with youth, linking client to mainstream services, and assisting the client with successfully exiting the program and achieving self-sufficiency. The YHDP TH-RRH Case Manager will ensure that all required information is entered into HMIS in a timely manner and that client files are complete and accurate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Provides field based, mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, connection to community service providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their goals.

Provide strengths-based, client-driven case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing.

Develop individualized service plan in collaboration with client addressing short-term and long-term goals.

Develop a projected budget plan that enables clients to see what type of housing is affordable and manageable after assistance ends.

Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care.

Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care and Housing First practices.

Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing.

Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.

Work collaboratively with the client to assist with housing search and placement, including accompanying the youth to apartment viewings and connecting youth to neighborhood resources throughout the identified community.

Advocate on behalf of the youth with landlords to overcome any issues or challenges to securing and maintaining suitable housing.

Mediate household and/or landlord-tenant disputes that threaten housing stability.

Assess and connect clients to appropriate resources such as support groups, trainings, workshops, and classes to clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness.

Assist with household budgeting and provide referrals for financial counseling as needed.

Participate in case conferencing, staff meetings, and training.

Maintain face to face contact at least once a month with clients to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with families will be determined by individual need and progress.

DOCUMENTATION

Maintain precise and accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including maintaining compliance with HIPAA policies and practices.

Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries.

QUALIFICATIONS

Maintain and execute confidential information according to HIPAA standards

One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services

Demonstrated knowledge and/or experience with housing and case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing

Knowledge of dynamics of families in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences.

Experience working with young adults, LGBTQ and diverse populations preferred.

Flexible work schedule to include some evenings and/or weekends as needed

HMIS experience preferred

Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Ability to work independently and within a team environment and exercise mature judgment

Ability to provide community and in-home based services on a regular basis

Strong written and verbal communication skills

Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment with minimal supervision

Driving is an essential function of this position

Must have a valid Texas Driver’s License, a reliable motor vehicle and liability insurance

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

Bachelor's degree in social work or related field. Minimum of 1 year of case management experience.

LANGUAGE SKILLS

Bilingual (English/Spanish) is preferred.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as addition, subtraction, division and percentages.

CERTIFICATES, LICENSES, REGISTRATIONS

Class C driver's license. Licensed social worker or equivalent licensure desirable.

WORK ENVIRONMENT

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Full-time