Table Captain

Job Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

Health, vision and dental insurance (full time employees)

Paid time off (Full time employees)

401(k) retirement plan with match

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary uniforms

Delicious “family” meals daily prepared by the chefs

Referral bonuses

Competitive pay

SUMMARY

Lead in daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-Michelin Star experience to all guests. Maintain all aspects of the service areas, dining room, and property. Serve as the ambassador of the establishment and play a leadership role.

ESSENTIAL FUNCTIONS

Able to flawlessly execute the mechanics and standards of service

Is conscious of time-management and order-of-operation skills

Able to confidently speak in depth about property and conduct a kitchen tour

Mastery of etiquette

Can accurately assess a guest’s mood level and take actions accordingly

Exhibits anticipatory service

Comprehensive understanding of MOD and resort-suite functions; create and manage a folio, make dinner reservations, book rooms, menu’s, billing, etc.

Well versed in protocol for potential inspectors

Can effectively delegate to both front of house and back of house teams

Able to serve cheese from the cheese cart and speak confidently about selections

Expert ability to supervise breakfast service

Full understanding of all billing requirements; splitting checks, tock deposits, packages, discounts, and transferring checks

Able to execute tableside presentations; squab carving, Caesar, mini B, pour-over coffee, wine presentation, etc.

Will regularly update guest profile in Tock to build the database

Writes correct and accurate tickets for all tables with all necessary information

Has full daily knowledge of the CIP report

Is directly responsible for the section before and during service

Able to recognize long time guests and friends of The Inn

Takes on additional responsibilities outside of service and improves upon them; floor plan, schedule, CGS, linens, candles, paycom, etc.

Full knowledge of all beverages available

Able to sell bottles of wine accurately and to the guests liking/specification

Full knowledge of the property including details such as; who did this painting, where is this cabinet from, etc., as well as ongoing projects, current publications, recent reviews, etc.

Assists management in staff performance reviews and promotes team members’ growth

Master of all FOH position; can do anything, at any time, for any reason

Able to orchestrate a private event

Responsible for the fulfillment of training information for new staff

Exemplifies leadership, professionalism, positive attitude, and accountability

Utilizes channels of communication between all departments

Embodies the ‘Crisis Solver’ in giving direction and resolving issues

Plays a role in recruiting

Executes precisely in accordance with all Forbes 5-Star standards

QUALIFICATIONS

Required

Exceptional communication skills

2 years’ prior fine dining experience

Must be at least 21 years of age

Must be well-groomed and well-presented with no visible tattoos

Must have reliable transportation

Advanced wine knowledge

Must be able to work weekends/holidays and have a flexible work schedule

Mastery of Forbes 5-Star standards

Desirable

CMS 1 & 2 highly recommended

Ability to communicate in a language other than English, preferably Spanish or French

Certification in alcohol awareness program

Certification in CPR

Prior experience with Resortsuite and Tock

Bartending experience

SKILLS

Ability to communicate in English both orally and in writing

Strong interpersonal communication skills both verbal and written

Must always be organized and maintain cleanliness of workstation

Ability to speak using clear and professional language

Ability to multi-task in a fast-paced environment

Ability to cross-train across multiple departments and assist when needed

Ability to assist guests with questions about the property, history, and surrounding areas

Ability to hold staff accountable through coaching and counseling

PHYSICAL DEMANDS

Must be able to lift 30+ lbs.

Able to stand, bend and walk for long periods of time

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

Full-time