IT Service Desk Receptionist

Job Description

Key Responsibilities:

Answer and direct incoming IT help desk phone calls in a professional and courteous manner

Create, assign, and update support tickets using our ticketing system

Represent the IT department to recurring callers through relationship building and friendly, courteous delivery of customer service

Escalate complex issues to appropriate IT staff

Maintain accurate call logs and documentation

Assist with administrative tasks such as scheduling, data entry, and email correspondence

Requirements:

High school diploma or equivalent (Associate’s degree or higher is a plus)

1+ years in a receptionist, clerical, or customer service role (preferably in a high call volume environment)

Strong verbal and written communication skills

Ability to multitask and prioritize in a fast-paced environment

Friendly, professional demeanor with a relationship-building attitude

Preferred Qualifications:

Experience using ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk)

Experience using call-center or customer service phone system

Familiarity with basic customer service processes

Benefits:

Professional development opportunities

Casual, team-oriented work environment

Full-time