Telephone Service Representative

Job Description

MINNESOTA RESIDENTS - Minnesota residents only, all others need not apply.

FULL TIME & PART TIME WORK FROM HOME OPPORTUNITES AVAILABLE!

New Partners Teleservices is a Minnesota based call center that does non-profit and political fundraising for several clients across the country. This position is a permanent, work from home position for Minnesota area residents.

Responsibilities

Place large amounts of outbound calls from our database

Follow communication “scripts” while engaging donors

Professional and courteous phone etiquette

Skills

Strong phone and verbal communication skills along with active listening

Demonstrating skill in negotiation through listening and persuading

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Familiarity with CRM systems and practices is a plus

Requirements:

High Speed Internet (must be hard wired, no WI-FI or satellite)

PC or Laptop with Windows 10 or 11 (Macs & Chromebooks are not supported)

Minimum of 8GB RAM available

Wired USB headset with built-in microphone

Dedicated workspace free from distraction or outside noise

Ability to speak in a normal conversational manner for 5-8 hours per day.

Ability to sit at a computer terminal for 2-4 hours at a time.

Ability to do light typing repetitively.

New Partners Teleservices offers:

Full-time and part-time day and afternoon shifts available

Work 15, 20, 25, or 40 hours per week

Paid training

Paid breaks

Paid time off

401k

Health and dental insurance (full time employment only)

Weekly attendance bonus - $1 for each hour worked

Performance bonuses

Increase of $.50/hour after 45 days of employment

Fully remote