Program Manager Mecklenburg (Including High School Bigs)

Job Description

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Program Manager Mecklenburg (Including High School Bigs) to join our team in our Charlotte, NC Hybrid-office.

This person will be responsible for cultivating strong partnerships with school stakeholders, ensuring program fidelity, and driving positive youth outcomes. Additionally, the Manager provides direct supervision and professional development for up to three Master’s-level student interns, and three indirect reports offering coaching, assigning caseloads, and supporting their growth through structured guidance and real-time feedback. The Manager holds primary responsibility for the strategic oversight, execution, and continuous improvement of the High School Bigs program within Big Brothers Big Sisters of Central Carolinas (BBBSCC). This role ensures comprehensive management of all aspects of the program—including volunteer and youth recruitment, enrollment, matching, and ongoing match support—while maintaining alignment with BBBS national standards and local objectives. This role will report to the Director of Enrollment and Partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Management & Leadership

Assist the Director of Enrollment and Partnerships in tracking individual and team performance through review of individual and team metrics.

Oversee High School Bigs program, ensuring successful implementation and continuous improvement.

Directly supervise student interns.

Facilitate Site-Based team meetings in collaboration with Cabarrus Program Manager to monitor and support staff development and performance.

Provide coaching, feedback, and support to direct/indirect reports in handling sensitive volunteer and family situations.

Program Coordination & Delivery

Coordinate and implement the High School Bigs program (serving elementary school-aged Littles and high school-aged Bigs) in collaboration with school partners.

Participate in meetings with school staff to plan, assess, and refine program operations.

Develop and lead volunteer and youth recruitment strategies with all partner liaisons and school staff.

Match Management & Support

Conduct volunteer/youth orientations, interviews, assessments, and match development plans.

Make match decisions and facilitate initial match meetings.

Monitor match relationships and provide ongoing support and coaching to ensure long-term success.

Maintain documentation in Matchforce to meet compliance standards.

Quality Assurance & Compliance

Regularly review client/volunteer documentation of direct and indirect reports for Quality Assurance compliance with agency and federation requirements for processing and documentation of volunteers and families.

Provide feedback verbally and in writing on a regular basis and as needed to improve performance and teamwork.

Ensure all child safety and risk management protocols are applied throughout job function.

Data & Evaluation

Collect and report required data including YOS, COS, SOR, demographics, and match outcomes.

Utilize data to assess performance and support continuous program improvement.

Strategic Planning & Collaboration

Support strategic recruitment and retention goals for volunteers and youth.

Collaborate with agency leadership to align team goals with organizational priorities.

Represent BBBSCC in the community, fostering professional relationships with external partners.

EDUCATION & EXPERIENCE

Required: Bachelor's degree in social work, human services, education, or related field.

Preferred: Master's in Social Work degree and/or advanced training in youth development.

Minimum 5 years of direct service experience with youth and volunteers.

Strong background in mentoring programs and positive youth development.

SKILLS & COMPETENCIES

Required Skills

Description

Communication

Excellent written and verbal skills, strong customer service orientation

Leadership

Effective team management, coaching, and training abilities

Organization

Strong project management, time management, and attention to detail

Technology

Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms (Matchforce preferred)

Relationship Building

Ability to work effectively with diverse individuals and groups

Problem Solving

Analytical mindset, with ability to resolve conflict and assess needs quickly

Confidentiality

Must maintain discretion and ethical standards in all interactions

WORK ENVIRONMENT & PHYSICAL DEMANDS

Stationary at a desk for 50% of the time

Frequent movement throughout office and school sites

Ability to lift 25 pounds of materials

Must have reliable transportation, valid driver's license, and meet insurance requirements

Hybrid office/home-based role with travel to assigned school sites in Mecklenburg County.

Must have a valid driver’s license, reliable transportation, and meet minimum state automobile insurance requirements.

Must be available up to 2 Saturdays per month and for evening events as needed.

TRAVEL REQUIREMENTS

Approximately 10% of work time spent traveling locally to program sites and schools

CORE COMPETENCIES

Customer Focus

Problem Solving & Analysis

Flexibility & Achieving Change

Continuous Improvement & Results Orientation

Decisiveness & Judgment

Open Communication

Strategic Alignment

Valuing Diversity

About Big Brothers Big Sisters of Central Carolinas:

WE BUILD BETTER FUTURES

Do you want to go home—every day—knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community.

FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF

We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up.

HYBRID OFFICE MODEL

Our hybrid model combines the best of both worlds — being together at the office and finding time for remote work each week.

WORK THAT MATTERS

The work we do every day changes the trajectory of kids’ lives throughout the Central Carolinas.

COMPREHENSIVE BENEFITS

Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability.

WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.

Equal Employment Opportunity

BBBSCC provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability, or any other federal, state of local protected class.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by case basis in accordance with applicable law.

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Full-time

Hybrid remote