Customer Service Specialist

Job Description

Customer Service Specialist

Expected Hiring Range: $37,865 to $47,479

The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with RHA!

GENERAL DESCRIPTION

Under general supervision, the Customer Service Specialist serves as the primary point of contact, providing support and assistance to ensure the needs of visitors, applicants, and program participants, are met effectively,

Serves as the ambassador and face of the Leased Housing Department and the agency.

Performs a variety of customer service oriented and administrative tasks to support participants and the operational efficiency of the Housing Choice Voucher/Section 8 program.

Assists applicants and participants with inquiries, YARDI system access (Ex. Rent Café, Voyager), scheduling appointments and other duties to support prospective and current clients.

Corresponds with clients in person, via telephone and email. Routes calls and emails requiring technical program assistance to appropriate staff or management as directed.

Responds to inquiries regarding the applicant waiting list and ensures applicants submit changes and updates through the YARDI Rent Café’ system.

Retrieves, sorts and distributes department mail to designated staff twice daily.

Maintains positive and professional interactions with all visitors, applicants, and program participants in support of the agency’s strategic goals.

Ability to work in a fast-paced, dynamic environment, and make sound decisions within the scope of the position.

Performs other tasks as assigned.

SPECIAL REQUIREMENTS

Drug testing and criminal background check are required.

Experience with YARDI is preferred.

Requires strong communication and customer service skills.

Proficiency with Microsoft office.

DESIRABLE EDUCATION AND TRAINING

High school diploma or its equivalent supplemented by courses in office or business administration; one year of work experience in general office or public contact work, preferably in public housing programs or social service industry; or an equivalent combination of training or experience which provides the required knowledge, skills and abilities to be successful in this role.

Full-time