GENERAL CLERK II

Job Description

PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Travis AFB.

Background:

The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient’s medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process.

At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.

Duty hours will be Monday- Friday, 7:30 am to 4:30 pm.

Hourly Rate: $19.98 + $4.93 benefits

Members of our team Enjoy:

Working with a highly engaged staff

Competitive compensation

Comprehensive benefits

Medical

Dental

Vision

Life

Short Term Disability

Long Term Disability

Paid Time Off

Paid Holidays

Paid Weather Days

Reimbursement for certifications

Duties:

Provide outstanding customer service in greeting patients/visitors at a front desk

Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required

Determine patient eligibility for services and schedules medical appointments for referred care

Obtain updates and files medical records using electronic medical records systems

Request medical records and ensures arrival of medical records prior to appointment

Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)

Qualifications:

High school diploma or (GED) equivalency.

General office administrative and clerical skills to perform receptionist duties and answer telephones.

Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).

Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.

General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.

Full-time