Customer Service Receptionist

Job Description

Hourly wage: $19.23 ($34,998 a year)

35 Hour work week

Benefits:

PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays

Wellness program with the ability to earn an additional 3 PTO days a year

401K with up to 10% employer investment

Heavily subsidized health insurance with co-pays Vision and Dental insurance.

Monthly contribution towards dependent care (to offset childcare costs)

Company paid Life Insurance and Identity theft protection (LifeLock)

Free covered parking

Additional benefits available

Job Duties:

The successful candidate will be expected to:

Maintain the highest level of customer service at all times to ensure all expectation, needs, and goals of individuals, visitors, and staff are met and uphold customer satisfaction and quality of service.

Greet all visitors entering RCIL and properly direct them to their destination in a friendly manner.

Be prepared to handle emotionally charged situations.

Professionally answer all incoming calls and direct them to the correct recipient.

Process mail daily to include posting, opening, sorting and communicating with departments.

Assist with special projects that may include typing documents, processing large mailings, copying and other administrative functions.

Education:

High school diploma or equivalent required. Accredited Business School Certificate or Associates Degree preferred.

Knowledge, Skills & Abilities:

Office machines such as fax, copier, and printer.

Knowledge of ADP and Microsoft Office including Word, Excel, Outlook, and PowerPoint.

Strong interpersonal and customer service abilities, knowledge of safety precautions, excellent organizational skills and reliability, proficient in Microsoft Office, excellent oral and written communication, flexibility, able to maintain a high level of confidentiality.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Travel Required: No

Location: Utica, NY

Full-time