Insurance Customer Service Rep

Job Description

Cowlin Insurance Agency is a trusted resource for individuals and families seeking expert insurance guidance. What sets us apart is our educational sales philosophy, where every customer interaction is an opportunity to inform, empower, and build lasting trust. Our award-winning agency holds Allstates Honor Ring and Elite Status in Ohio, thanks to a high-performing team that values collaboration, shared success, and giving back to the community. From team lunches and a stocked snack bar to charity car show sponsorships and a wall of thank-you notes, we believe a great workplace starts with a great team.

We are hiring a dedicated Insurance Customer Service Representative to help us maintain and enhance our 5-star reputation. In this role, youll be the front line of support for current and prospective clients, helping ensure smooth, accurate, and friendly service every time. Youll work in a positive, team-based environment where your growth is supported and your success is recognized.

Here's what our team has to say about what they love the most:

Monthly & Annual Bonus Opportunities Your success is in your hands. We reward hard work and hustle with bonus opportunities

Snacks on Us Stay fueled throughout the day with a fully stocked snack bar and beverages.

Biweekly Team Lunches We bring the team together every two weeks for a delicious lunch and great company.

No Micromanaging We believe in hiring great people and trusting them to do their best work. Youll have the freedom and autonomy to thrive.

On-the-Job Training Well set you up for success from day one with hands-on training and support. No experience? No problem.

Career Growth & Development Were invested in your future. Whether you want to grow in your role or explore new paths, well help you get there.

Casual Dress Code Come as you are. We care about your work, not your wardrobe.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Weekends Off

Evenings Off

Office Snacks and Beverages

Holidays Off

Hands on Training

Team Lunches

Casual Dress Code

Bonus Opportunities

Responsibilities

Greet clients with warmth and professionalism across all channels

Process policy updates, payments, and driver or vehicle changes

Deliver empathetic, helpful support in challenging moments

Support retention goals by building rapport and earning trust

Complete administrative tasks including mailings, list management, and basic marketing

Requirements

Previous experience in customer service or a client-facing role

Positive, can-do attitude with a friendly and professional phone presence

Ability to stay composed and solutions-focused in high-pressure moments

Commitment to delivering service that builds loyalty and referrals

Willingness to learn insurance processes

Full-time