Call Center Representative

Job Description

Call Center Representative

Location: Marietta, GA (On-site)

Job Type: Full-time, 40/hours per week

About Findlay Roofing

Findlay Roofing is one of Georgia’s top-rated and fastest-growing roofing companies. For over 25 years, we’ve earned the trust of thousands of homeowners by delivering high-quality service, exceptional craftsmanship, and a team culture built on respect, care, and growth.

The Role

We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.

Schedule: 11:00 AM–7:00 PM

What You’ll Do

Manage a high volume of inbound and outbound calls with professionalism and empathy

Schedule appointments for in-home roofing consultations

Provide accurate information about our services and answer customer questions

Build rapport with prospective and current customers through clear, friendly communication

Resolve customer issues promptly or escalate as needed

Perform clerical tasks such as scanning, filing, and mailing

Follow company communication procedures, scripts, and guidelines

Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)

What You Bring

Prior experience in a call center, customer service, or phone-based scheduling role - required

Excellent phone etiquette, communication, and typing skills - required

Able to handle high volumes of calls with professionalism and accuracy

Detail-oriented with strong organizational skills

Team-oriented, respectful, and eager to support others

Comfortable learning and working within integrated systems and scripts

Experience in inside sales or appointment setting is a plus

High school diploma or equivalent required

What We Offer

Competitive hourly pay with performance bonuses

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Opportunities for growth and advancement within the company

A supportive team culture with a focus on doing the right thing—for customers and employees alike

Compensation: $18.00 – $20.00 per hour + 20% monthly performance incentives

Join a team that takes pride in protecting homes and earning trust—one roof at a time.

Full-time