Client Program Manager

Job Description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Our Client is an innovative technology and management company with a 23-year history of growth and success. With this growth comes opportunity. We are searching for a highly motivated and skilled candidate to fill a challenging and rewarding position as a Program Manager.

Position Summary

We are looking for a Program/Project Manager to serve in a key, highly visible role for our trusted transportation client in Phoenix Arizona. The Program Manager will help manage transportation programs for the area transit agency. The company provides a fully outsourced product which includes technology, management services and transportation services (through subcontracted providers) to manage the transportation of senior and disabled citizens for government transportation programs in the Phoenix area.

Position Responsibilities

· Lead and manage transit programs.

· Serve as the central point of contact/coordination and liaison between all departments of the program including Call Center, Customer Service, Accounting, Invoicing and External Providers.

· Manage external fleet vendor contracts and compliance.

· Manage the solution by which services are coordinated/executed with vendor partners and customers.

· Manage program policies and procedures.

· Manage stakeholder (government transit client) relationships.

· Manage any program issues and the necessary follow-up around those issues.

· Review and conduct analysis of program reporting data and make recommendations where opportunities for changes/improvements exist.

· Provide regular executive summary style reporting on program statistics/effectiveness to internal leadership and external stakeholders.

· Coordinate on boarding of new transportation providers including site visits and training on the technology solution.

· Support and manage customer and provider issues/inquiries on program and technology.

· Provide program, fleet and driver training as needed

· Provide marketing support for program.

Desired Skills and Experience

· 5 years of professional experience as a program, project or relationship manager – required.

· Bachelor’s degree in relevant area – required.

· Excellent oral and written communication skills – required.

· Management and leadership experience – required.

· Transit/transportation industry relevant experience – highly desired.

· Technology background including project management experience – desired.

· Ability to multi-task, dealing with numerous internal/external issues concurrently.

· Should be proficient in Microsoft Office and PowerPoint.

Compensation:

· Competitive Base Salary commensurate with experience (Target is $70-80,000)

· Full Benefit Package

· Relocation Stipend for the right candidate

Why you should join our team . . .

•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Full-time