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Customer Service Representative/Admin

Company:
Village Services Corporation
Location:
Chelmsford, MA, 01824
Posted:
May 26, 2025
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Description:

Job Description

Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy. The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are

In business for over a decade, Village Home Services has become a name to trust but we are only as good as our people. That’s why we need you to join the team and help us take our growth to the next level. If you are a person with goals and an eye on growth then look no further and apply with us today!

What We Offer!

$20-30/hr. (Based on skills and experience)

Health & Dental Insurance

Company Paid Life Insurance

SIMPLE IRA 3% Company Match

Vacation & Sick Time

Position Hours: 7:00 AM to 4:00 PM with a 30-minute lunch break and two 15-minute breaks

Position Location: Chelmsford, MA 01824

What You’ll Be Doing

Answer all incoming calls, as the initial point of contact

Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home

Provide a sense of calm and exhibit empathy for customers, so they feel comfortable

Conduct service-related, follow-up calls to check in on past customers and assess their current needs

Help the field team by taking detailed notes from customer calls and entering them into our system

Processing and submitting rebate paperwork, registering product equipment, keeping records of installs, and pulling and processing purchase orders

Contribute to our company’s culture by being upbeat and hard-workingWhat We’re Looking For

High School Diploma/GED is required

Self-starter, reliable, flexibility with hours

High level of accuracy and efficiency

Exceptional verbal and written communication skills

Courteous, professional manner, strong customer service skills

Computer literacy and strong typing skills

Excellent multitasking and follow-up skills, with high attention to detail

Excellent interpersonal communication skills on a professional and technical level

Able to work both independently and as part of a team

ServiceTitan experience is a major plus!

The willingness to learn and grow within the company

Previous HVAC/Plumbing admin/CSR is a big plus!

Bilingual a plus, not required

We are an equal opportunity employer

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Full-time

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