SAP Support Specialist

Job Description

Company Description

Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.

You will find our products in home improvement centers, big box retailers, hardware stores and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate.

MAT can maintain consistent expertise and solutions across the entire supply chain. We’re experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service — we don't just make it happen, we ensure it happens with excellence.

We’re more than manufacturing, we’re MAT.

Benefits

MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment

Paid Time Off (PTO), including paid vacation, sick days, and paid holidays

401k Retirement Plan + Company Match

Career Advancement Program, training and development

Wellness Programs, including fitness reimbursements and mental health support

Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

Voluntary Life / AD&D, Employer Provided Life/AD&D

and MoreJob Description

The SAP Support Specialist will serve as the primary point of contact to our business units, focusing on enhancing MAT's SAP system. This role involves utilizing analytical tools, adopting best practices, and staying informed about new technologies and processes. The Support Specialist will design systems and processes to improve productivity, streamline business functions, and address challenges identified by the business.

Salary Range: $51,400-$60,000

Principle Responsibilities

SAP Functional

Work with analysts to support business processes, identify relevant systems-based solutions alternatives, and discuss these with business users. Work directly with users and management to build consensus on a solution and coordinate implementation activities. (Break/Fix)

Prepare and execute test scripts for business process changes and upgrades

Develop and maintain Design Documents, Training Documents, Business Process Documents, Flowcharts, and Strategic Decision Documents

Develop technical specifications for system enhancements and do the subsequent SAP system configuration, testing, and documentation

Regular interaction with users to ensure they understand and are making full use of the system's capabilities

Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals

Troubleshoot user problems and implement solutions.

Acquire new systems knowledge through research, reading, and formal training.

Technical

Knowledge of configuration in SAP, including the ability to investigate/troubleshoot the existing setup.

Knowledge and experience in the use of ECATT, LSMW, Winshuttle, or other data load process

Limited system debugging, ability to analyze ABAP short dumps and resolve underlying causes. Knowledge of programming languages, in general, is a positive.

Assist the BI Analyst with Functional reporting requirements, including writing specifications, testing, and end-user training.

Transport management in R/3 landscape and assist with R/3 security & authorization implementation.Qualifications

Education/Experience:

Must have good analytical, statistical, and problem-solving skills. Ability to write routine reports & correspondence.

Sound judgment and decision-making skills. Strong work ethic.

Experience in MS Office, including Excel and Outlook

Good interpersonal/customer relation skills; good verbal and written communication; ability to develop and implement strategic plans.

Strong commitment to customer satisfaction and quality.

Ability to work flexible schedules, including evenings and weekends

Versatility, flexibility, and a willingness to work within constantly changing priorities.

Bachelor's degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Full-time