Marine Service Advisor Adamec Marine

Job Description

We are looking for an experienced Marine Service Advisor to join our team.

The ideal candidate will have a strong background in marine operations and customer service, and the ability to effectively communicate with customers and technicians.

As a Marine Service Advisor, you will be responsible for greeting customers, listening to their concerns, scheduling service appointments, and providing updates on repair progress.

A keen eye for detail, excellent problem-solving skills, and an outstanding commitment to customer satisfaction are essential for this role

Duties & Responsibilities:

Greet and assist customers in a timely and courteous manner

Listen to customers' descriptions of their boat issues and concerns

Schedule service and repair appointments

Provide customers with updates on the status of their boats' repairs or maintenance

Work with technicians to accurately diagnose and repair boats

Document all work performed and recommended on the repair order

Ensure customer satisfaction at all times

Promote additional services and repairs as necessary

Qualifications:

Experience with LightSpeed CRM preferred

Ideal candidates will have 2-3 years of existing marine service advisor experience.

Knowledge of Microsoft Office applications, specifically Word and Excel.

Excellent written and oral communication skills.

High attention to detail.

Ability to present a professional image and communicate with public, co-workers, management, customers and others in a courteous, positive and professional manner.

Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.

The ability to take initiative and utilize sound judgment in decision making.

Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.

Must have the ability to demonstrate a sales initiative.

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Full-time