Supervisor

Job Description

Description:

Tanner Clinic has an immediate opening for a Practice Supervisor

Location: Layton

Hours: Monday through Friday Full Time

Job Description:

A Practice Supervisor provides effective leadership and accountability for clinical staff and PSRs in the respective departments. This includes high-quality patient care and excellent customer service, human resources, health information systems, and quality assurance.

Scope:

A Practice Supervisor is responsible for supporting staff with the associated providers using a patient-centered focus to achieve the organizational mission statement. This goal includes engagement with providers, employees, and patients in a dynamic healthcare environment.Requirements:

Essential Job Responsibilities:

Provide direct supervision of Clinical Services staff

Human Resources Management:

Job interviews and employee selection

Onboarding and orientation for new staff

Regular staff and provider rounding

Manages staffing levels and coverage

Communicates clinic announcements to encourage provider and staff engagement, including recognition platforms

Payroll accuracy and approval

Implements quarterly department meetings

Serve as a key problem solver/liaison for patient, employee, and physician concerns related to Clinical Services staff

Demonstrates staff accountability through regular coaching, counseling, and staff performance reviews

Participates as a member of the Leadership Team:

Promotes and engages in a patient-centered culture:

o Demonstrates effective and professional communication (written, verbal, and electronic)

o Encourages positive provider relations

o Inspires and motivates others through effective interpersonal skills

Clinical Care Management:

o Promotes positive patient relations

o Empowers staff and providers to commit to a patient-centered focus

o Optimizes efficient patient flow

o Participates in patient feedback modalities to ensure high-quality care

o Understands clinic policies and procedures

o Promotes safety and security by conducting regular inspections

Health Information Management:

o Understands and utilizes electronic medical record (EMR) and telephone system

o Ensures compliance and appropriate utilization of IT resources

o Participates in audits to ensure compliance and minimize organizational risk

o Understands and abides by privacy laws (HIPAA) and Tanner Clinic policies to safeguard protected health information (PHI)

Other duties as assigned

Other Requirements:

Healthcare leadership or management experience

Proficiency in computer-based skills

Effective communication and interpersonal relations skills

Regular and reliable attendance is an essential function of the job

Preferred Qualifications:

Associate degree or Certified/Registered Medical Assistant

Five years’ experience as a Medical Assistant

Equipment Operated:

· Standard office and clinical equipment, including computers, fax machines, copiers, printers, telephones

Work Environment:

· Primarily medical offices with regular contact with patients

Physical Requirements:

Carrying, Lifting, Hearing, Seeing, Speaking

Full-time