Application Analyst I - Information Services - Full-time - Days

Pay Range: $44.60 - $60,21

Position Summary

The Quality System Application Analyst serves as the primary facilitator between clinicians, stakeholders, and information systems for Midas+ Care Management, Patient Analysis & Tracking System (PATS), and Statit to ensure the successful integration of clinical information technology at the point of care. The responsibility is listed as a blow, not limited.

· Coordinates and facilitates ongoing information system evaluation including business needs, user accuracy, data integrity, clinical compliance, creating and using reports, process flow, and monitoring of system reliability.

· Designs and develops innovative recommendations for changes or enhancements to existing systems based on technical capabilities, system integration, and system limitations.

· Provides expert technical support, system testing, and end-user education for related systems.

· Provides leadership to interdisciplinary and process improvement teams to identify future uses of new information systems and potential improvements of current systems.

· Ability to guide processes within the system capabilities to support improvements in clinical outcomes, decrease clinical intensity, reduce redundancy, and standardize clinical practice.

Statement of Accountability

Reports to: Director of Ambulatory Clinical Applications

Qualifications

· Education

· Licensure

· Work Experience

· Skills/computer/ specific technical

· Other qualifications, miscellaneous

Specify if qualifications are Required or Preferred

1. Graduate from an accredited school.

2. At least 1 years of related information systems experience is required with recent experience planning, documenting requirements, conducting workflow analysis, designing, developing, implementing, and supporting clinical or related information systems.

3. Demonstrated technical experience including an understanding of the software development lifecycle, technical writing and systems change management.

4. Demonstrated analytical skills necessary to make sound recommendations based on data analysis and clinical user needs, assuring maximum productivity and continuous process improvement. Demonstrated ability to translate user requirements into system specifications.

5. Demonstrated success and experience building relationships with physicians, nurses, and other clinicians.

Essential Job Responsibilities

Achieving Results

Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity

1. Accurately assesses and defines the business/clinical needs of users and departments. Seeks appropriate clinical advice and validation from clinical colleagues when necessary. Develops clinical system requirements, documents system/technical specifications, and creates conceptual models, test plans, and associated workflow consistent with user requirements, organizational objectives, and information technology.

2. Plans, designs, modify, and test applications and integration of clinical information systems. Effectively documents decisions and modifications following informatics and IS change control policies.

3. Creates/modifies reports using complex reporting tools. Designs and implements data dashboards to support departmental and organizational objectives.

4. Assists in the design, implementation, and maintenance of a data repository to support the collection and reporting of enterprise-wide information used in decision support, quality, research, and other business and clinical functions.

5. Develops and maintains expertise in all core computer applications and system integration. Proactively monitors and evaluates the effectiveness of applications and systems. Assesses the adequacy and performance of hardware in clinical settings.

6. Provides expert-level support to clinical end users for problem determination and resolution.

Demonstrates Skill

Key Components: competency, job knowledge, organizational skills, analytical skills, management of information, employee & patient safety

1. Sets appropriate priorities and demonstrates skill in effective management of multiple assignments while successfully achieving defined outcomes.

2. Analyzes report data for accuracy and consistency. Assists in the translation of information to users and departments.

3. Analyzes data and clinical user and department needs, ensuring maximum productivity, satisfaction, and continuous process improvement. Effectively translates customer needs into system specifications and efficiently integrates computer applications into patient care processes.

4. Observe all hospital safety guidelines.

Planning & Coordinating

Key Components: delegates, decision-making, problem-solving, management of resources

1. Exercises sound judgment under stress. Critically evaluates conflict and assists in reconciliation as appropriate.

2. Informs manager of goals, activities, project status, and needs within areas of responsibility. Appropriately escalates issues and notifies of changes affecting timeline, resources, and scope.

3. Assists in the research, review, selection, implementation, and change management process for all new clinical applications and/or modifications to existing applications. Recommends solutions that balance requirements, timelines, cost, and quality.

4. Provides resource estimates and timelines for projects.

Professionalism

Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality

Professionalism

(Continued)

1. Demonstrates consistent, professional, and effective verbal and written communication skills. Follows the established chain-of-command.

2. Prepares documentation and presentations that reflect professionalism and expertise with clinical and technical concepts.

3. Fosters the spirit of teamwork and interdisciplinary collaboration by utilizing effective interpersonal skills.

4. Demonstrates a strong customer service orientation focused on user departmental and organizational satisfaction.

5. Builds trusting relationships with physicians, nurses, and other clinicians.

6. Adheres to patient privacy and institutional confidentiality policies.

7. Ensures the integrity and security of data and uses IT best practices in system management.

8. Demonstrates awareness and sensitivity to patient rights and the patient first ethic.

9. Demonstrates professional responsibility by following hospital, divisional, and project-related policies and procedures as well as memorandums of understanding.

Improving the Organization

Key Components: performance improvement, quality initiatives

1. Participates in departmental and organizational quality improvement efforts.

2. Proactively recommends improvements to informatics and IS processes to improve efficiency and quality of service.

Self-Development

Key Components: maintain license/certification, education and training

1. Successfully achieves and maintains certification in relevant applications.

2. Promotes professional growth and development through seminars, conferences, and professional affiliations.

3. Maintains a network of clinical systems and technical resources to advance and solidify knowledge base.

4. Keeps abreast of healthcare IT emerging technologies and trends through the review of professional publications or other resources.

5. Maintains core knowledge of key patient care practices and seeks advice and validation from clinical colleagues as appropriate (admission, assessments, care planning, orders, medication distribution, regulatory standards, etc.).

Regulatory Compliance

Key Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, Hospital Policies

1. Demonstrates awareness of, and compliance with patient safety and licensing and regulatory standards; i.e., JCAHO, Title 22, OSHA, EMTALA, HIPAA, CMS, Lumetra, CDPH, CA privacy laws, and other service-specific regulations.

2. Demonstrates awareness of legal issues in all aspects of patient care, promoting safe practice to reduce risk.