Fire Alarm Supervisor

Job Description

At VFS, A Fortis Fire and Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

2 weeks of paid vacation

1 week of paid sick time

10 Company Paid Holidays

Other paid time off (jury duty, bereavement)

Competitive pay

401k with company match

Medical, Dental, and Vision

Company-paid Life Insurance

Company-paid Short-term Disability

Supplemental Long-term Disability and Life Insurance Packages

Legal Insurance

Pet Insurance

Career Advancement Opportunities

Essential Duties & Responsibilities:

Lead, schedule, and supervise a team of fire alarm service technicians.

Coordinate daily service work, scheduling with Customer Service Representatives (CSRs), and managing emergency service calls.

Serve as a point of escalation for service issues, ensuring customer satisfaction and prompt resolution.

Perform routine inspections, troubleshooting, repair, and testing of fire alarm systems and components.

Assist technicians in the field as necessary, providing technical support and guidance.

Read and interpret fire alarm system drawings, specifications, and applicable construction documents.

Ensure that all service activities are documented properly and communicated back to project managers, CSRs, and/or the customer.

Identify opportunities for improvements in service delivery, efficiency, and customer experience.

Maintain compliance with applicable NFPA 72, NFPA 70, and building codes.

Promote a culture of safety, professionalism, and teamwork among the service team.

Required Qualifications:

Minimum 5 years of fire alarm installation, service, or inspection experience.

Minimum 3 years of experience supervising or managing fire alarm or low-voltage technicians.

Strong knowledge of fire alarm system components, troubleshooting techniques, and applicable codes (NFPA 72, NFPA 70).

NICET Certification in Fire Alarm Systems is highly desirable.

California State Fire Life Safety Technician (Blue Card) a plus.

Strong organizational and leadership skills; ability to manage a team across multiple service projects simultaneously.

Excellent communication skills, both verbal and written, including professional customer interaction.

Proficient in Microsoft Office, iOS/Android applications, and scheduling platforms.

Must be self-motivated, detail-oriented, and able to work independently.

Valid driver’s license with a good driving record.

Compensation:

$38 - $42/hour depending on experience

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to stand for 8 hours, walk, sit, and climb stairs, or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#INDL

Full-time