Insurance Customer Service Rep
Description:
Job Description
Since 1986, Belt Insurance Agency has served individuals and families across Ohio with one clear mission: to protect what matters most. Our close-knit team operates with a shared commitment to doing the right thing for our clients and one another. We offer a professional yet flexible work environment where employees are encouraged to grow, develop new skills, and feel fully supported at every step.
Were hiring a detail-oriented and client-focused Insurance Customer Service Representative to join our team in a hybrid capacity. In this role, you will serve as the first point of contact for our clients, handling policy updates, addressing inquiries, and fulfilling day-to-day service requirements. Youll collaborate closely with our agents to ensure a seamless customer experience and contribute to the overall growth and success of the agency.
$40,000-$60,000 based on experience
Hybrid schedule: MWF in-office, Tuesday and Thursday remote
Health insurance stipend
401(k) with company match after 30 days
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Weekends Off
Health Insurance Stipend
401K Match
Hybrid Work Schedule
Responsibilities
Respond to customer inquiries via phone, email, and in person with professionalism and care
Assist clients with coverage questions, billing issues, endorsements, and claims
Process policy changes, renewals, and cancellations accurately and on time
Collaborate with sales agents to support agency goals and deliver exceptional service
Stay informed on insurance products, trends, and compliance requirements
Requirements
Prior experience in the insurance industry
Active Property & Casualty license required
Strong written and verbal communication skills
High attention to detail and ability to manage multiple tasks
Proficiency in Microsoft Office; Agency Management System (HawkSoft) experience is a plus
Full-time
Hybrid remote