Project Manager - Telecom Services

Job Description

Location: Dallas, TX (On-site at HQ – 635 & I-35)

Pay: $60K-$90K annually, DOE

Benefits:

Competitive salary

Health benefits

Performance-based bonus and profit-sharing opportunities

Opportunity to work alongside high-performing leadership in a fast-growing company

Engaged and fast-paced company culture

Position Overview:

Vivant is seeking a proactive and results-driven Project Manager – Telecom Services to oversee end-to-end VoIP, ISP, and network project deployments.

This position will manage timelines, lead cross-functional teams, and ensure delivery excellence for clients across various industries including healthcare, retail, hospitality, and automotive.

If you are highly organized, goal-oriented, and thrive in a structured, high-impact environment—welcome to Vivant. You’ll fit right in.

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, offering reliable internet, VoIP, managed networks, and security services nationwide. We help businesses eliminate downtime with 100% uptime solutions that keep mission-critical tools online.

What You’ll Do – Key Responsibilities:

Project Leadership:

Manage the full lifecycle of VoIP, ISP, and network deployments

Develop detailed project plans, track milestones, and drive execution

Lead cross-functional teams including provisioning, field techs, support, and engineering

Client & Vendor Coordination:

Serve as the primary point of contact for clients throughout the project lifecycle

Resolve technical delivery issues and handle project escalations

Coordinate with ISPs, hardware vendors, and third-party providers

Service Delivery Oversight:

Ensure all services meet SLAs, quality benchmarks, and client satisfaction goals

Standardize documentation, improve workflows, and oversee smooth handoffs to support

Own the onboarding experience from install through to full service adoption

Communication & Reporting:

Provide regular updates to stakeholders and leadership on status, risks, and KPIs

Maintain accurate project documentation in PM and CRM platforms

Qualifications & Requirements:

3–5 years of telecom project management or technical service delivery experience

Proven ability to manage multi-site rollouts (ISP, VoIP, or network installations)

Strong knowledge of ISP coordination, field service logistics, and stakeholder management

Familiarity with networking fundamentals (e.g., firewalls, routers, switches)

Excellent organizational, communication, and leadership skills

Hands-on, structured, and proactive approach to project execution

Work Environment:

On-site role at Vivant headquarters in Dallas, TX

Startup-style pace with structure and growth trajectory

Culture driven by passion, high performance, and measurable impact

Alternate Titles:

Technical Project Manager – VoIP & ISP

Telecom Services Deployment Manager

Connectivity Solutions Project Manager

Client Delivery Manager – Telecom

Managed Services Project Supervisor

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords:

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Full-time