Assistant General Manager

Job Description

Job Description: Assistant General Manager

Position Title: Assistant General Manager

Department: In-Store Operations

Reports To: General Manager

Location: Andy’s Pizza DC/MD/VA

About Us:

Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy’s Pizza is the proud winner of the World Pizza Championships, winner of Washington City Paper Best Pizza of DC 2 years running and are excited to be included in the Washington Posts Fall Dining Guide. As we continue to expand, we are seeking a dynamic Assistant General Manager to assist in the daily operations of our restaurant.

Job Summary:

The Assistant General Manager is responsible for supporting the management team in delivering exceptional guest experience while achieving outstanding pizza quality, on time orders, sales growth, profitability and above all, operational excellence. This role requires experience with restaurant management such as leadership, business management, operations, people development and customer service. This position works closely with the General Manager to ensure all store operations are consistently exceeding expectations and leads the team in the General Managers absence.

Key Responsibilities:

Leadership

Motivate and inspire the team to deliver all orders according to timing standards

Ensure a safe work environment by implementing and monitoring safety programs and compliance with regulations

Business Management

Help to maximize profitability by executing the business plan, controlling costs, and utilizing forecasting tools

Assist with implementing company-wide marketing programs and developing local strategies to drive sales

Execute and deliver all carry out and delivery orders with the assistance of 3rd Party partners and internal sales associates

Forecast sales and project labor for scheduling purposes to meet store budgets

Conduct business with fairness, adhering to legal requirements, and maintaining ethical practices

Operations

Assist with all pizzeria operations, maintaining the highest standards of quality, food service and cleanliness

Collaborate with Kitchen Managaer and back-of-house team to deliver outstanding pizzas

Efficiently manage labor resources while delivering exceptional service

Execute the Retail Wine and Beer program, through weekly tasting events

Uphold food safety, handling, and sanitation requirements to ensure the well-being of employees and customers

People Development

Utilize training programs to enhance employee performance and customer service

Foster the skills, knowledge, and career growth of all employees, creating a positive work environment

Conduct on-going training programs to inform and teach all hourly team members and bartenders about product offerings

Identify and develop talent within the team, providing opportunities for advancement

Customer Service

Provide a consistently exceptional customer service experience, ensuring total customer satisfaction

Respond promptly and positively to customer concerns, proactively resolving potential issues

Maintain a professional demeanor, leading by example

Enable the team to achieve the goal of being every guest’s “Favorite Neighborhood Pizza Shop”

Qualifications:

Minimum 1 years’ experience in management roles

Good leadership and supervisory skills

Strong organizational and planning skills

Experience with Google Suite (Gmail, Google Sheets, Google Drive) and the ability to learn other cloud-based programs

Ability to work under pressure in a fast-paced environment

Strong knowledge of food safety regulations and industry best practices

Strong communication skills and ability to work effectively with staff and management

High school diploma or equivalent

Ability to attain a ServSafe Food Managers License, Alcohol Awareness Certification and Restaurant Managers License

Preferred Skills:

Hospitality or business degree

Experience with industry specific platforms: MarginEdge, Slack, 7Shifts, Square

Bi-lingual (English/Spanish)

Full-service experience and/or bar program experience

Benefits:

Salary range: $65,000 - $75,000

Monthly bonus eligible

Health, dental, and vision insurance – Kaiser Permanente and Delta Dental & Vision – Eligibe after 30 days of employment

401(k) plan with a 4% company match, eligibility after 1 year of employment

120 hours PTO, eligibility after 45 days of employment

Employee discounts on food and beverages

Opportunities for growth and advancement within the company

Full-time