Order Processor

Job Description

Description:

This position is responsible for ensuring the efficient and accurate processing of orders for medical devices, from initial receipt to final delivery, ensuring customer satisfaction and compliance with regulatory requirements. This role involves verifying order details, coordinating with various departments, and maintaining accurate records.

Accurately enters and verifies customer orders, ensuring all details are correct and complete.

Coordinate with inventory management to ensure stock availability and tracks order fulfillment.

Processe orders through appropriate channels, preparing shipping documents, labels, and coordinating with the shipping department.

Communicate with internal departments regarding order status, delays, or any issues.

Process RMAs, ensuring proper documentation and handling of returned items.

Maintain accurate records of orders, shipments, and returns in various systems.

Adhere to all relevant regulations and company policies regarding medical device ordering and processing.

Provide excellent customer service, addressing inquiries and resolving any issues promptly and professionally.

Identify and resolves order discrepancies or issues in a timely and efficient manner.

Participate in training programs to maintain knowledge of company policies and procedures, as well as medical device products.

Other duties as assigned. Requirements:

Education and Experience:

High school diploma or equivalent; additional education or certification in business administration or related field is a plus.

1-2 years of experience in order processing or a related administrative role, ideally with experience in the medical device industry.

Skills:

Strong attention to detail. Accuracy is crucial in this role.

Ability to manage multiple orders and priorities effectively.

Experience with order processing software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook) is essential.

Ability to communicate clearly and effectively with customers and internal team members.

Ability to identify and resolve issues efficiently.

Ability to collaborate effectively with other members of the team.

Physical Requirements:

Prolonged Sitting: Working at a desk for extended periods of time.

Lifting: Ability to lift and move up to 50 pounds occasionally, potentially with assistance.

Standing and Walking: Some periods of standing or walking may be required during work shifts.

Dexterity and Visual Acuity: Required for handling and processing medical devices.

Other Requirements: May include the ability to stoop, kneel, bend, crouch, twist, and reach, depending on specific job duties.

Full-time