LPN/Medical Assistant Patient Call Center

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values.

About the Role:

We are looking for an LPN or Certified/Registered Medical Assistant work in our Patient Call Center. This position is responsible for answering and appropriately taking messages from patients, pharmacies, home care agencies and other medical providers on the telephone.

CMA/RMA hourly range is $19.50 - $26.50. LPN hourly wage is $22.00 - $29.00. Compensation is based on years of relevant experience.

$1,500 SIGN-ON BONUS: When hired as an LPN/CMA/RMA, you are eligible for a $1,500 tiered Sign-On Bonus! Bonuses will be paid in three installments. All signing bonuses will be treated as regular income and subject to all applicable taxes. Responsibilities:

Responsible for utilizing standing orders, protocols/workflows, Briggs Triage book to provide caller with appropriate health information

Document all patient related interactions in the medical record as described via telephone

Collect all information needed from the caller, especially regarding an acutely ill patient, utilize Briggs to inform caller of appropriate disposition

Relay information to caller recommendations for next steps as it relates to symptoms, provider response, lab results, medications, etc.

Complete accurate, clear, detailed, thorough documentation on all telephone encounters and send telephone encounters to the providers for further action

Relays all information to provider from outside callers i.e. pharmacies, hospitals, home care agencies, long term care facilities, etc.

Promotes wellness by providing patient education materials, communicating provider's advice from written messages and instructions following clinic-specific protocols and per Briggs recommendations

Maintains confidentiality in all matters regarding the clinic, patients, and employees

Responsible for call-backs to patients pertaining messages sent to providers and lab results

Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the Primary Care Provider's recommendation, per Briggs recommendations, or per Voyage Healthcare Provider Approved Standing Orders Requirements:

Licensed by Minnesota Board of Nursing and/or Certification from AMT/AAMA

CPR Certification

Minimum 1 year experience preferred

Excellent communication and interpersonal skills

Strong organization skills and ability to work independently and in a team setting with minimal supervision

Ability to maintain customer service standards Voyage Healthcare offers the following benefits:

Supportive, collaborative, and welcoming work environment where your contributions are valued

Paid Time Off (PTO)

Paid Holidays + Birthday Floating Holiday

Medical, Dental & Vision Insurance

Long Term Disability Insurance (LTD)

Short-Term Disability Insurance (STD)

Company Paid Life Insurance

Retirement Benefits with 401(k) Match

Education Assistance

Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA