Outbound Customer Service Representative

Job Description

JOIN OUR LEN THE PLUMBER HEATING AND AIR TEAM!

Metro Baltimore Office location

LEN THE PLUMBER Heating and Air is looking to recruit a dynamic Outbound Customer Service Representative (OCSR) to join our Team. The ideal candidate must have a passion for customer service, organization and have a great eye for detail even while multitasking. In this role, the Outbound CSR will be placing calls to drive value to our established customer base and must be able to recognize priority situations. This role will perform corrections identified during the call and will forward modifications to the appropriate party for further processing or approval when necessary. The ideal candidate will create positive interactions while providing exceptional customer service.

This position will work out of our Baltimore Call Center - It is a Full Time Hourly position.

Essential Job Functions:

Initiate outbound phone calls to our established customer base to schedule routine maintenance visits and will accurately collect and document any missing customer information

Ability to multi-task across different platforms and provide tailored communication

Manage large amounts of outbound phone calls and be able to execute successfully with a deadline in a fast-paced environment

Function as an effective team member while supporting the efforts of the department and the company’s goals

Demonstrates enthusiasm for sales, able to suggest additional products or services to increase customer satisfaction and revenue

Collect and accurately report on customer feedback

Maintains and promotes a positive working atmosphere in accordance with our Core Values by always behaving and communicating in a professional manner

Adhere to confidentiality standards according to departmental efforts

At the request of the Call Center Director, may be required to perform administrative duties to assist with the overall efficiency of the operation

Qualifications:

Strong Organization skills

Ability to set priorities and manage time effectively

Proficient with computers; Microsoft Office software, and Excel expertise is a must

Must possess excellent communication skills and be able to effectively listen and understand

Experience/ Education:

High School Diploma or equivalent required, associates and college degrees preferred

5+ years of Telecommunication Sales Experience or Customer Service

Strong closing skills/ Track record of achieving targeted goals and quotas

Experienced in working with individuals at various levels within the organization

Compensation:

Based on experience

Benefits:

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Full-time