Specialist I, Process Innovation (IT)

Job Description

Title: Specialist I, PI

Reports to: Senior Manager and Managers of PI Team

Location: Holland, MI

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!

Summary:

In this role, you will work with Process Innovation team in the business site and is responsible for managing and supervising the ongoing IT-related tasks and projects per business needs.

Responsibilities:

IT support including troubleshooting, management and set-up of related hardware and software

Serve as the first point of contact for users seeking technical assistance over the phone or email

Perform troubleshooting through diagnostic techniques and pertinent questions

Walk the users through the problem-solving process

Direct unresolved issues to the next level of support personnel

Record events and problems and their resolution in logs

Follow-up and update user status and information

Determine the best solution based on the issue and details provided by users

Provide accurate information on IT products or services

Identify and suggest possible improvements on procedures

Maintain user and data security Activities

Qualifications:

Bachelor's Degree in related field or experience equivelant to a degree

Proven experience as a help desk technician or other similar customer support role

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Customer oriented

Ability to lift, move, and set-up IT equipment up to 40 lbs while standing and/or kneeling

Equipment Use: Windows 7, 10, MS Office 2013, Mobile OS (Android and iOS)

Overtime required when necessary, including unplanned work for emergencies

Korean Language Preferred

Experience:

1-3+ years of experience in Information Technology, Manufacturing Systems, or related field

Data Analysis Projects & Production System projects experience preferred

Skills:

Excellent communication skills

Ability to work flexible hours as needed to support entire production team and HQ

Full-time