Helpdesk Technician

Helpdesk Technician

Location: Akron, OH, 44307

Skills: Helpdesk Technician

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued. CTMS is seeking a Helpdesk Technician to provide technical support to our clients. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as excellent communication skills.

Basic Function/Responsibilities:

Answer incoming calls from clients and starting basic evaluations

Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.

Follow up on outstanding requests and ensure timely resolution

Create accounts and configure hardware as part of on-boarding process

Setup and configure Windows desktop operating systems.

Manage and monitor internal assets to ensure accurate inventory records

Other duties may be added and/or assigned as needed

Required Experience:

Ability to navigate Windows Desktop Operating Systems.

Basic understanding of TCP/IP and networking protocols.

Basic understanding of applications such as email, Microsoft office.

Ability to load and install client applications.

Ability to install and diagnose printers and printing issues.

Ability to diagnose issues with Windows services.

Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.

Ability to install and configure Windows Desktop Operating Systems.

Basic knowledge of Windows Powershell command basics.

Basic knowledge of WiFi concepts (WPA).

Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.

Ability to communicate with clients, show patience and good oral skills.

Good organizational and time management skills – Keep time and work on tasks efficiently.

There are many opportunities for advancement based on experience, and technical education, and certifications.

Salary: $43,900-$46,000; commensurate with experience.

Other Requirements:

Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.