Patient Service Representative (Dental Office)

JOB SUMMARY

This position acts as the public relations representative of the Center’s Dental Program. Under the direct supervision of the Practice Manager, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives all incoming calls and routes appropriately. The PSR shall take messages when necessary and shall forward such to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of the New Horizon Family Health Services.

DUTIES PERFORMED

Receives all incoming telephone calls to the Department, transfers calls appropriately, takes messages accurately and forwards them in a timely manner.

Maintains daily patient appointment scheduling, makes patient appointment reminder calls, and retrieves medical records, if necessary.

Greets patients and visitors in a courteous, respectful manner.

Registers and/or updates patient demographic information into the patient accounting system on a daily basis.

Assembles dental charts according to NHFHS guidelines/protocols.

Identifies medical reports and informs Dentist.

Analyzes charts and assures correct assembly.

Notes documentation deficiencies and routes to the appropriate Dentist.

Maintains neat, orderly and systematic filing area.

Takes into custody property found on Center grounds; keeps a lost and found record.

Accepts patient-related information from various sources and ensures report gets to the appropriate person.

Monitors the incoming FAX transmittals and distributes to the appropriate Dentist.

Responds to dentist’s requests for appropriate reports in a timely manner.

Assists with scheduling “in-house” referrals and procedures as well as other referrals as directed.

Makes appointment(s) for required procedures and consultations with specialists per dentist orders and treatment records, and directs patient accordingly.

Collects and enters patient payments [advance payments and payments on account (POA)] into the patient accounting system on a daily basis.

Notifies Facilities Manager, Office Manager, Dentist, Chief Operating Officer (COO), Chief Executive Officer (CEO) and/or management of presence of suspicious activity observed in or around Center property.

QUALIFICATION

Education

A minimum of high school diploma or equivalent.

Experience

Preferably two (2) years experience in medical or dental office, telephone switchboard operator or equivalent.

Other Requirements

Ability to speak and communicate effectively with co-workers, patients and the public.

Pleasant personality, pleasing, professional appearance and disposition.

Must be punctual and extremely reliable.

Ability to understand and follow in detail both verbal and written instructions.

Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.

Benefits:

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

Vacation plus holidays and sick leave

Optional Benefits which include:

Medical (PEBA State Health Plan), Dental and Vision benefits

Flexible Spending and Health Savings Accounts

Voluntary Life Insurance

Short Term Disability and Long Term Disability

Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values:

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.