Scheduler (TR)

JOB SUMMARY

Under the direct supervision of the Site Manager or Practice Manager, the Scheduler is responsible for scheduling patient appointments. The Scheduler interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately. The Scheduler shall take messages when necessary and shall forward such to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

DUTIES PERFORMED

Receives incoming telephone calls, transfers calls to appropriate department or person. Forwards messages in a timely manner.

Screens telephone calls, takes messages, records received information accurately and disseminates messages to appropriate person.

Maintains daily patient appointment scheduling, answers incoming telephone calls, makes patient appointment reminder calls, and retrieves medical records, if necessary.

Registers and/or updates patient demographic information into the EHR on a daily basis.

Provides cross coverage for the Patient Service Representative position as required.

Education

A minimum of high school diploma and educational certificate(s) with six (6) months experience in Unit Secretary Training, Certified Nursing Assistant, Patient Care Technician, Emergency Medical Technician or Medical Assisting

Experience

Preferably:

two (2) years of experience in a medical office, managing multiple phone line usage or a related medical office area and

working knowledge of Electronic Health Records (EHR)

Benefits:

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

Vacation plus holidays and sick leave

Optional Benefits which include:

Medical (PEBA State Health Plan), Dental and Vision benefits

Flexible Spending and Health Savings Accounts

Voluntary Life Insurance

Short Term Disability and Long Term Disability

Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values:

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.