IT Support Technician

Job Description

IT Support Technician

Location: Warwick, Rhode Island Full-Time $42,000–$50,000

Are you passionate about IT and looking to grow with one of Rhode Island’s fastest-growing companies? At Signal Solutions, we foster a collaborative environment where your voice matters. We support small to mid-sized businesses with top-tier IT solutions—and we’re looking for motivated professionals to join our team.

What You’ll Do

Provide remote and onsite technical support for desktops, laptops, servers, printers, and network devices

Troubleshoot hardware, software, and networking issues

Deliver proactive IT guidance and ensure smooth day-to-day operations for clients

Configure and support network infrastructure (Firewalls, Switches, Wireless Access Points)

Support Microsoft 365 (Teams, SharePoint, OneDrive, Etc.) and Windows server environments

Work with Active Directory, DNS, DHCP, and Microsoft Exchange/365

Maintain documentation and update the ticketing system accurately

Ensure timely, professional communication and excellent customer service

Be available for occasional after-hours or weekend work with advance notice

Skills and Qualifications

2+ years of hands-on IT support experience

Strong troubleshooting skills across hardware, software, and networks

Proficiency with Microsoft 365 and Windows server environments

Familiarity with Fortinet and Ubiquiti is a plus

Experience with backup systems and remote monitoring tools

Knowledge of IT security best practices

Excellent verbal and written communication skills

Ability to work independently and within a team

Experience with Azure or Google Cloud Platform is a plus

Why Signal Solutions?

Be part of a fast-growing, forward-thinking company

Work with cutting-edge tools and best practices

Clear paths for career growth and development

A supportive, team-oriented culture

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Full-time