Computer System Analyst 1

Job Description

Job Title: Computer System Analyst 1

Location: Stanford, CA 94305

Duration: 12 Months

Schedule: Monday through Friday, 8AM – 5PM

Summary:

As a key member of the team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.

Core Responsibilities

Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.

Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.

Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.

Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.

Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.

Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.

Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Required Skills and Qualities

Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.

Experience with mobile device operating systems, including iOS and Android, is highly desirable.

Adept at problem-solving, expectation management, and customer care.

Effective communicator with good written, verbal, and problem-solving abilities.

Familiarity with help desk ticketing systems, and remote support tools.

A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.

Top requirements to hire

Technical & Hardware Proficiency.

Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications.

Proficient in mobile device management across iOS and Android platforms.

Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities