Senior Cloud DevOps Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

Lead Design, deploy, and manage scalable, reliable, and secure cloud environments (AWS, Azure, GCP)

Optimize cloud resource usage to improve performance and cost efficiency

Mentor and guide junior engineers, providing technical guidance and support

Develop, maintain, and optimize CI/CD pipelines using tools like Jenkins, GitHub Actions, GitLab CI, Terraform or Azure DevOps

Automate application deployments, configuration management, and updates

Ensure zero-downtime deployments and rollback strategies

Implement monitoring and alerting solutions using Splunk, Grafana, Azure AppInsights or Dynatrace

Troubleshoot and resolve production issues, ensuring system reliability and uptime

Enforce cloud security best practices, including identity and access management (IAM), encryption, and network security

Conduct vulnerability assessments and apply security patches

Ensure compliance with industry standards (ISO, SOC 2, GDPR, HIPAA)

Write automation scripts in Python, Bash, or PowerShell to streamline operations

Manage configuration using GitHub, GitHub Actions and Terraform

Implement auto-scaling and self-healing architectures

Deploy and manage containers using Docker and Kubernetes

Implement Kubernetes clusters (EKS, AKS, GKE) with autoscaling and service mesh

Optimize container networking, storage, and security

Work closely with development, security, and operations teams to implement DevOps best practices

Document infrastructure, deployment processes, and troubleshooting steps

Promote DevOps culture through automation, collaboration, and continuous improvement

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Experience with Amazon Connect (AWS), Google AI (voice bots), Azure

10+ years of IT experience on contact center or Genesys IVR

3+ years of experience working on Monitoring tools like Splunk, Zabbix, Grafana, Dynatrace APM monitoring and setup

3+ years of experience in operations in contact center services.

2+ years of Public Cloud (Azure, Google, AWS) experience

3+ year of Jenkins CI/CD experience

2+ years of experience with Agile methodologies

1+ years of experience with at least 1 scripting language such as Perl, Python or PowerShell

2+ years of monitoring enterprise application applications in both Azure, Google, AWS as well as on prem data centers

1+ years of experience with programmatic interaction with a relational database

Solid knowledge on Linux/Unix

Preferred Qualification:

Experience with cloud platforms (AWS, Azure, GCP)

Application and Security logging experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Schedule: Full-time

Shift: Day Job

Travel: