Senior Tech Support Analyst - Cebu

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

Provide remote technical support to employee’s computers at UnitedHealth Group

Diagnosis of issue severity and proper troubleshooting of incident

Incident resolution using knowledge management tool and documented processes and procedures

Executing tasks necessary for computer replacement and data recovery

Participate in process improvement projects

Enjoys challenging troubleshooting situations and pays attention to details

Self-starter and able to work independently while being part of a decentralized team

Overtime may be required to meet project commitments

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experience

5+ years of IT Desktop support experience in a call center setup

5+ years of customer service experience w/ very good comms skills

3+ years of experience in MS Office365

3+ years of experience with Networking Principles and remote desktop support tools

3+ years of experience with ServiceNow, MECM and Altiris

Experience in providing superior service-oriented desktop support

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Schedule: Full-time

Shift: Variable

Travel: