Intake & Registration Officer

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

Build a rewarding career with an organisation that truly puts people first!

$37.35- $40.05ph (SCHADS 3B) + super+ salary packaging benefits

Full time opportunity based in Campbelltown NSW

About the program

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services, aiming to help carers access practical information and advice and connect with services in their local area. Carer supports and services are delivered to those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.

About the opportunity

Working as our Intake and Registration Officer, you will be responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway. Your primary focus in this role, will be to work with carers mainly over the phone, to access information and complete the intake and registration process.

Some of your daily duties will include:

Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement

Provide Intake and Registration services to carers as outlined in the Carer Support Framework

Creating an environment which carers will find welcoming, real and inclusive

Develop support relationships with carers which are positive and are built on Wellways value

Providing information to carers on the process for intake needs assessment and planning, and available supports

Scheduling assessment and planning appointments for Carer Support Workers

To be successful in this role, you will need:

Qualifications and/or experience working in community services, allied health, administration or carer/family peer positions

Excellent communication and interpersonal skills

Right to work within Australia

Current valid Driver’s Licence and the ability to undertake some travel

NDIS Worker Orientation Module Certificate

Satisfactory National Police Records Check (must be no more than 12 months old)

NDIS Worker Screening Check and Working with Children's Check

What we offer

Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.

Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.

Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.

Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.

Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Lyn Smith at

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here Reconciliation Wellways

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close23/05/2025

JR105206