Emergency Flow Coord, Nights

Emergency Flow Coordinator (Charge RN), Full Time Nights

Piedmont Eastside Medical Center- Emergency Dept

· We are looking for positive, self-motivated, engaged and excited for growth individuals to join our team

· 38 bed Emergency Department that sees on average 160 patients a day that present with various acuities.

· We are a primary Stroke and Stemi receiving facility that is able to intervene and administer thrombolytics.

· Two helicopter pads on campus for utilization

· We have 5 PODs in our department, depending on acuity, is where the patient will be assigned

· Behavioral Health Pod

· We have Charge nurses, ED Flow Coordinators, Paramedics, ED Techs, PCTs, Mental Health Technicians and Unit Secretaries who work in close collaboration with the ED Providers to provide exceptional care

· All staff members must have a BLS to work in this unit

JOB PURPOSE:

The Emergency Department (ED) Patient Flow Coordinator position is responsible for the overall movement of patients through the ED in a safe and efficient manner. This position will coordinate all patient care activities and be a liaison with the ED medical staff to ensure that care can be delivered in an efficient and safe manner. The Patient Flow Coordinator appropriately delegates the workload and is a role model for teamwork, leadership and professionalism in the ED.

KEY RESPONSIBILITIES:

PATIENT FLOW

1. Has the authority to direct all of the team members regarding prioritization and patient flow.

2. Becomes a single point person for the MDs, minimizing their interruptions and facilitating communication with all other providers.

3. Coordinates with Mission Control role on the proper placement of patients within the department

4. Monitors room availability and turnover.

5. Assures that orders, collections, and procedures are coordinated.

6. Notifies the MD and other providers when a patient is ready for a disposition.

7. Is a liaison with other departments and checks on delays in all sub-processes, including lab, imaging, pharmacy and consults.

8. Coordinates admission and transfers.

9. Monitors tracking board, oversees use of tracking board by caregivers and keeps data current.

10. Maintains the ED Pods and encourages members of the pods to abide by pod guidelines.

11. Sets priorities for patient placement by setting priorities for ED admits, obtaining patient arrival time for direct admits and communicating with Bed Control on on-going bases as unit situation changes.

12. Serves as a resource for float staff working in the ED.

13. Assist with triaging and prioritizing incoming EMS patients

STAFFING

14. Assures proper placement of patients in units by attending Bed Court with accurate information include current admits in ED, potential admissions, staffing needs/status, and number of holding patients.

15. Reassigns staff patients to maintain balance within pods and ensure continuity of care.

16. Provides clinical care as needed, according to departmental protocol.

17. Implements ED protocols for increased patient census such as “Diversion” or “Saturation”.

18. In partnership with Team Lead (TL) role, assigns lunches to staff members in the ED to ensure that staff has time to eat

QUALITY MANAGEMENT

19. Reports status of patient processes and team performance to QA/ED Committee and contribute to problem resolution and modification of processes as necessary.

20. Is accountable for defined quality measures including patient wait times in the ED.

21. Hold staff nurses and MDs accountable for defined quality measures for patient wait times.

KNOWLEDGE, SKILLS, ABILITIES

• Demonstrated appropriate clinical knowledge to evaluate and prioritize patient flow issues.

• Demonstrated excellent leadership, communication, and problem-solving skills, ability to set priorities, works and a team member and delegation abilities.

• Ability to maintain composure under pressure.

• Excellent interpersonal skills necessary to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation's skills must be strong, genuine, and noticeable.

• Knowledgeable in assessment, planning, treatment, and evaluation of patients experiencing stroke or stroke-like symptoms

• Provides appropriate stroke related education and Stroke Education Booklet to patients and/ or family/ caregiver with discussion on risk factor reduction

• Knowledgeable in stroke performance measures and relationship to patient outcomes

• Communicates with the multidisciplinary team and assists with coordination of care of the stroke / TIA patient

• Completes required 4 hours of stroke related education annually and demonstrates competency with performing the MEND exam

• Performs quick triage assessment, incorporating age specific or cultural phenomena, upon arrival

• Incorporates relevant cues, and eliminates non relevant cues, when analyzing assessment data

• Quickly and accurately establishes triage acuity based upon assessment data

• Pediatric ED Columbus location: Plans with patient, family, significant other and healthcare team for disposition from the ED Identifies, reports and provides appropriate protective measures for high risk situations including, but not limited to, abuse or neglect, failure to thrive and potential for abduction.

Disclaimer

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today, and help you plan for the future.

As an RN, your dedication to holistic, patient-centered care in your community is deeply valued. Piedmont supports nurses with the compensation, work/life balance, and resources they deserve. You’ll work in a positive, collaborative environment alongside dedicated team members, and use state-of-the-art technology that strengthens patient care and services. You may participate in clinical research that opens doors to working on the forefront of medical advances and changes patient lives. Apply today to make a positive difference in every life you touch.

Total Rewards that work for you:

● Competitive and equitable compensation for all roles

● Total Wellness programs for you and your family

o Wellness Coaching App – 24/7 Live Coaching

o Physician and Nursing Peer Coaching

o Financial Wellness Planning and Education

o Broad Employee Assistance Program services

● PTO your way

o Combined PTO days for greater flexibility

o 100% paid Maternity Leave (requires return to work)

o Employer Paid Military Leave

o Opportunity for PTO cash-in

o Celebrate Diversity – Diversity, Inclusion and Equity Paid Holiday

● Benefits

o Choice of Medical/Prescription Drug Plans

o Dental and Vision

o Adoption Assistance

o Flexible Spending Accounts (FSA) for Healthcare and Dependent Day Care

o Health Reimbursement Account

o Fully paid long term disability

o Basic Life and Accidental Death & Dismemberment

MINIMUM EDUCATION REQUIRED:

Graduate of a nursing program.

MINIMUM EXPERIENCE REQUIRED:

One year of nursing experience in a hospital setting required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

Current License in the State of Georgia as a Registered Nurse or NLC/eNLC Multistate License. BLS certification required.

ADDITIONAL QUALIFICATIONS:

Two or more years of nursing experience in a hospital setting preferred. Bachelor's degree preferred. Advanced certification in field of specialty, if applicable. Demonstrated clinical competency.

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