Help Desk Analyst III

Job Description

We are looking for a skilled Help Desk Analyst III to join our team in Atlanta, Georgia. This is a long-term contract position ideal for an IT specialist with expertise across Level 1 to Level 3 support. The role requires hands-on experience with technical tools, device management, and troubleshooting processes to ensure seamless operations.

Responsibilities:

• Provide comprehensive IT support across Level 1 to Level 3, addressing technical issues efficiently.

• Manage service desk tasks, including operating system deployment, workstation imaging, and manual configurations.

• Troubleshoot and resolve hardware-related issues at a detailed level.

• Configure and maintain networking equipment, including switches, routers, and related systems.

• Utilize Microsoft Intune for modern device management and ensure proper configuration.

• Handle the setup and integration of tools such as Kaseya to streamline IT operations.

• Support and manage devices across various platforms, including Apple and Android.

• Ensure proper functioning of Active Directory and other Microsoft-related technologies.

• Perform configuration management to maintain consistency in system settings.

• Collaborate with team members to optimize IT processes and implement best practices.• Proven experience in IT support spanning Level 1 to Level 3.

• Proficiency with tools such as Kaseya and Microsoft Intune.

• Expertise in troubleshooting computer hardware and performing manual configurations.

• Solid understanding of networking concepts, including switch and router setups.

• Familiarity with Active Directory and Microsoft technologies.

• Experience managing devices on platforms like Apple and Android.

• Knowledge of configuration management and deployment processes.

• Ability to work effectively in a team-oriented environment.