Technical Service Specialist

Job Description

We are currently seeking a Technical Service Specialist to provide in-depth support to key customers in the automotive paint industry. This role focuses on maintaining and optimizing pretreatment processes while ensuring chemical applications align with industry standards.

Responsibilities

• Oversee daily operations of pretreatment lines and related chemical processes, including sealers and waxes, within the customer’s paint shop.

• Conduct onside technical support, from start-up through operational execution.

• Suggest corrective actions and ensure implementation by paint operators.

• Perform scheduled in-depth service for assigned accounts to verify compliance with established chemical and mechanical process parameters.

• Prepare written service reports detailing chemical process performance and improvements.

• Build strong relationships with plant personnel to identify future growth opportunities.

• Collaborate with other paint shop suppliers, developing a basic understanding of their operations to enhance chemical compatibility.

• Serve as a technical expert, supporting the Global Key Account Managers and North American Automotive Manager with industry insights and recommendations.

Qualifications

• Bachelor’s degree, preferably in a science field, or equivalent training/experience.

• Minimum 2 years of technical service experience.

• Ability to quickly learn the automotive paint industry and chemical processes.

• Strong problem-solving mentality and excellent time management skills.

• Proficiency in Microsoft Word, Excel, and email communication.

• Effective public speaking skills and experience in technical skill development & cross-training.

• Strong interface management skills for collaboration with sales, customers, and technology teams.

• Commitment to safety, regulations, and industry best practices.

EEO/AA Employer/Vet/Disabled.

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

Guiding Principles and Core Values: UP HIRE

Understanding Matters.

We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.

People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.

We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.

We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.

We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.

We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.

Full-time