Call Center Representative

Job Description

Job Title: Call Center Customer Service Representative (CSR)

Location: Bothell, WA

Contract Duration: 2 Months

As a Call Center CSR, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. You will be working in a collaborative and supportive environment where your contributions make a real impact.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely and professional manner.

Handle a high volume of inbound and outbound calls with varying degrees of questions or concerns.

respond to customer inquiries, providing information about products or services, and resolving complaints

Provide accurate information about our products and services.

Resolve customer issues and complaints with empathy and efficiency.

Document and update customer records in our database.

Collaborate with team members to ensure seamless customer experience.

Meet or exceed performance metrics and targets.Qualifications:

High school diploma or equivalent.

Previous experience in a call center or customer service role is preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using computer systems and software applications.

Pay Details: $21.00 to $22.00 per hour

Search managed by: Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Full-time