Customer Service Consultant - Home Improvement

Job Description

Coastal Connections is seeking a friendly and motivated Home Improvement Customer Service Consultant to join our team. In this role, you will work directly with homeowners and decision makers to provide them with information about our client’s home improvement services and help guide them through the enrollment process. If you enjoy helping people and have a passion for home improvement, this is a great opportunity for you!

Key Responsibilities:

Assist customers by answering inquiries about our home improvement services and solutions

Provide accurate and clear information on products, services, and promotions

Guide customers through the enrollment process, ensuring a smooth and hassle-free experience

Address customer questions and concerns, offering solutions to meet their needs

Maintain detailed records of customer interactions and follow up as needed

Collaborate with team members to ensure customer satisfaction and meet service goals

Qualifications:

Strong communication and interpersonal skills

Customer-focused with a friendly and professional attitude

Ability to work in a fast-paced environment and handle multiple tasks

Basic understanding of home improvement products or a willingness to learn

High school diploma or equivalent

Previous customer service experience is a plus, but not required

What We Offer:

Competitive pay

Comprehensive training and support

Opportunity to grow within the company

A positive and collaborative work environment

This is an in office position located in Stamford, Connecticut and requires daily commuting to our Stamford office location.

#LI-Onsite

Full-time