Customer Service Representative (Non-Call Center)

Job Description

Customer Service Representative (Non-Call Center)

Hardware Manufacturing

$20.00 per hour

Temp to Hire Monday-Friday, 8:00am- 4:30pm Lewis Center, Ohio (onsite)

What you’ll be doing:

· Assist customers, provide information as it pertains to products, place orders, maintain and ship orders by performing the following duties:

o Communicate with customers via phone, email, and in person

o Responsible for the maintenance and accuracy of customer information in Dynamics AX

o Enter, edit, confirm, and expedite orders as necessary

o Provide customers with pricing and availability of products

o Issue return number when necessary

o Communicate and process customer complaints following internal standards

· Manage difficult or emotional customer situations

· Respond promptly to customer needs

· Solicit customer feedback to improve services

· Respond to requests for service and assistance and meet commitments

Who we’re looking for:

· Ability to understand and follow basic instructions, short correspondence, and memos; communicate effectively in one-on-one and small group settings

· Proficient in basic math, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals

· Capable of solving practical problems with limited standardization; interpret written, oral, diagram, or schedule-based instructions

· Skilled in Microsoft Word, Excel, and Outlook

· Communicate clearly in positive or negative situations, listen actively, ask for clarification when needed, and respond effectively to questions

· Write and edit clearly, present data effectively, and interpret written information accurately

· Work well both independently and in a team; contribute to building positive team spirit, provide and receive feedback, and prioritize team success

· Treat others with respect, act with integrity, and uphold organizational values

· Handle pressure tactfully, treat everyone with consideration, and accept responsibility for actions

· Adapt to changing work environments and handle delays or unexpected events effectively

Please send qualified resumes to Description

Why should I use a service like Dawson?

We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.

Why is this job posted by Dawson and not the company where I’ll work?

Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.

About Dawson

Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Full-time