Call Center Supervisor

Job Description

We are seeking a second Call Center Supervisor to join our team! Our team is rapidly growing, and it is too big for just one supervisor. You will be responsible for assisting the current supervisor by helping the team, providing service information, and resolving issues.

Responsibilities:

Handle customer inquiries and complaints from the team

Provide information about our services

Troubleshoot and resolve service issues and concerns

Document and update team records based on interactions

Develop and maintain a knowledge base of the evolving services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

At Hoffenmer, we do things differently. We’re entrepreneurial, innovative, and bold—constantly taking on exciting, fast-paced projects that keep things fresh and engaging. As a people centered company that genuinely invests in its employees, our goal is to continue bringing on amazing professionals to help expand our existing team of professionals.

Our brand-new, state-of-the-art office was built to energize and inspire, offering:

Modern ergonomic workstations

An in-office café with premium coffee & espresso

Bakery-style breakfasts and complimentary lunches

Paid lunch breaks

A movie-theater setup for ultimate break-time relaxation

Full-time