Data Center Technician

Job Description

Shift: Saturday - Wednesday 7am – 4pm

JOB SUMMARY:

Under general direction of the data center manager, this role will support various data center and facility tasks supporting staff, clients, and vendors requesting assistance or information. This position is principally expected to be the main interface clients have while onsite.

Essential Functions:

Support user requests, facility escort, and escalate problems to ensure customer service

Configure access control and support badge processing activities

Receive shipments and follow asset control procedures for Quest and Client assets

Operate and maintain data center and facility systems

Perform facility inspections documenting and producing summary reports

Adhere to and update documentation and user guides.

Maintain hardware and software inventory and maintenance logs.

Follow and improve upon maintenance procedures

Attention to detail in task planning, coordination, execution, and documentation

Perform on-call weekend duties following a rotating schedule

Perform other duties as assigned

Review and interpret data center and facility capacity metrics and alerts

Rack equipment into data center cabinets based on rack elevation diagrams

Routinely work from the Company ticketing system

Routinely support Company users and clients across various platforms

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications:

Perform facility audits, inspections and capture critical information of data center equipment and fire/life equipment

Follow documented policies and procedures

Follow, maintain and update company MSDN documentation

Well-developed organizational and communication skills

Strong Customer Service skills

Perform product receive, release duties, and installation, rack and stack of various equipment

Must be knowledgeable with MS Programs such as: Word, Excel, Visio, Outlook, Windows

Working Conditions / Environment & Physical Demands:

Required to work in an office environment with moderate noise and moderate temperatures

Incumbent may be asked to perform other duties as required

Sit for long periods of time

May lift/carry/push/pull up to 50 pounds

May require minimal walking, climbing, stooping, crouching, and/or bending

These positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organization

Position may require Travel to customer and Quest locations

May require the ability to travel by air or auto

These positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organization

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.

Wages and Benefits:

$19 - $24/hr. DOE. Quest recognizes 24 pay periods per calendar year.

DISCLAIMER:

Applicant must successfully complete company background check including DMV as well as pre-employment screening. Incumbent may be asked to perform other duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Equal Opportunity Employer – Minorities, Women, Disabled and Veterans are encouraged to apply.

Full-time