Collections and Insurance Specialist

Job Description

Description:

Who are We:

Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

What You'll Do at BCCS:

Assist in real-time insurance verification to help front-end staff interpret the collections protocol for each of our payers. Verifications should be obtained at least one day prior to the client’s appointment.

Obtain or confirm insurance verification, as needed, at least one day before the client’s appointment. This verification will ensure that co-pays, co-insurance, and deductibles are met according to their health insurance guidelines.

Assist with the collection of co-payments, including cash, checks, and credit cards. Identify clients with outstanding balances and enforce collections on past-due bills. Take action to encourage timely payments.

Maintain confidentiality in all aspects of client, staff, and organization information.

Interact with clients, billing staff and program staff whenever necessary to ensure collections are current.

Prepare responses to correspondence containing routine inquiries regarding clients’ co-pays, deductibles, and co-insurance.

File and retrieve organizational documents, records, and reports.

Conduct daily review of client statements for those with pending appointments, in preparation for the client visit.

Travel to assigned locations to assist with other sites with the collection process when support is necessary.

The qualified applicant will be required to understand the State of Delaware sliding fee schedule. Ability to read patient statements and effectively communicate to the client, the statement elements. The statement elements will include: the clients’ insurance, the client’s share of the claim and the state-funded amount.

Maintain BCCS pre-authorization roster that will be based on the client’s insurance prior to the clients’ visit.

Maintain the sliding fee documentation and ensure that all eligible clients files are complete and updated with current data.

Knowledge, Skills, and Abilities:

Ability to research information from a variety of sources.

Ability to interpret literature from a variety of sources.

Excellent oral and written communication skills

Planning, organizational, and time management skills as well records management and general administration

Attention to detail.

Writing, analytical, and problem-solving skills as well as creativity and resourcefulness in problem-solving situations

Computer knowledge including software and hardware expertise. Requirements:

Salary:

From $23/hour

Commensurate based on experience and education

Qualifications for this position are:

REQUIRED: High School Diploma

REQUIRED: Minimum of 2 years' experience in Accounts Receivable

REQUIRED: Minimum of 5-years of third-party billing experience

PREFERRED: Associate degree

PREFERRED: Minimum of 2 years' experience with General Office Responsibilities and Office Procedures

Schedule:

Monday - Friday from 9:00 a.m. - 5:00 p.m. (until fully trained)

Afterwards, employee schedule will be Monday - Friday from 7:00 a.m. - 3:00 p.m.

The compensation package for this position includes:

Group medical, dental and vision coverage with low employee costs

34 paid days off annually

Tuition reimbursement

A retirement plan with a company match of up to 4%!

Brandywine Counseling is a qualified employer for Public Service Loan Forgiveness (PSLF)

Opportunity for advancement

Full-time