COLLECTOR

Job Description

Description:

1,000 Sign-on Bonus After Successfully Completing 90 Days***

***NO WEEKENDS***

600 Monthly Bonus Guarantee while on Training Ramp Up Plan (approximately first 6-12 months)***

After Training Ramp Up

***Our Average Collectors earn between $1,200-$2,400 in monthly bonuses***

***Our High Performing Collectors earn between $3,000-$6,000 in monthly bonuses***

Summary:

This position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential.

Essential Functions and Duties:

Communicating with Consumers via phone

Basic skiptracing

Negotiating repayment of debts according to firm/client standards

Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions

Accurately enter data into database & tracking system

Review consumer files, keeping confidentiality at the highest level

Benefits & Perks Include:

Medical, Dental, & Vision Insurance

HSA & FSA Accounts

401K, with 4% company contribution (after 1 year of service)

Paid time off (17 days per year)

Paid holidays off (7 days per year + a floating holiday)

Company Paid Life Insurance

Employee Assistance Program

Eligibility in Annual Discretionary Bonus

Building amenities include: Free parking, onsite restaurant, & onsite free gym

Hybrid Remote Schedule Potential (up to 2 days per week) after successfully completing 90 Days of Employment & Meeting Eligibility Criteria

Collections Bonus:

Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month. Collectors are also eligible for a year-end bonus based on their individual performance and company performance.Requirements:

Required Education & Experience:

High School Diploma/GED

1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required

Competencies:

Excellent communication and people skills

Organized, self-motivated, and goal-oriented

Ability to manage stressful situations while maintaining composure

Ability to be confident and engaging as well as polite and compassionate

Attention to detail and ability to reason and think quickly when negotiating

Working knowledge of MS Office

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $19.00/hour. The wage range for this position is $19.00/hour to $25.00/hour + monthly bonuses.

Full-time

Hybrid remote