Development Operations Specialist

Job Description

Development Operations Specialist

SUMMARY

Columbus College of Art & Design's Development Operations Specialist supports the Development Team's comprehensive efforts to build strong donor relationships that benefit our students, faculty, and programs. This is accomplished primarily through maintaining high-quality constituent and gift records, assisting with the implementation of cultivation, solicitation, and stewardship strategies, improving the efficiency and effectiveness of general fundraising operations and providing administrative support to the department. The Development Operations Specialist has an important role in gift processing and acknowledgement, data maintenance and database management, communication and event support, office administration, and collaboration with college partners. The Development Operations Specialist is a key figure in the overall success of CCAD's fundraising program and reports to the Director of Donor Experience.

Essential duties and responsibilities include but are not limited to the following:

Helps Development Team to improve and maintain data quality by keeping accurate, consistent, and complete records of constituents, gifts, funds, appeals, campaigns, events, actions, communications, and other data and/or documents within Raiser's Edge and in filing systems

Processes gifts, receipts, acknowledgements, reminders, and other gift documents according to standard policies, best practices, and established procedures

Maintains constituent names, addresses, and other biographical data according to standard policies, best practices, and established procedures

Builds and runs queries, exports, lists, merges, and reports of constituent and gift data according to parameters developed in cooperation with Development Team

Completes gift and fund processes, including but not limited to gift deposits, fund reports, monthly reconciliation, annual audits, etc., in collaboration with Business Office, Financial Aid Office, and other college partners

Assists Development Team with prospect research and management efforts, conducting screenings in iWave, entering results in Raiser's Edge, and recording prospect data according to standard policies, best practices, and established procedures

Assists Development Team with donor relations and stewardship efforts (e.g., acknowledgements, communications, events, reports, etc.) and records stewardship data according to standard policies, best practices, and established procedures

Provides user support for Raiser's Edge, acting as a "help desk" for the Development Team and other college partners

Provides logistical support for Development communications and events in cooperation with the Development Team and other College departments, including but not limited to facilities and technology requests, hospitality arrangements, briefings, invitations, and other collateral in cooperation with Development team members and other College departments

Participates in Development events as a representative of the Development Team

Provides administrative support for the Development Team, including but not limited to drafting proposals, answering general calls and emails, processing gift in kind requests, ordering supplies, coordinating equipment and technology maintenance, maintaining department calendar, and organizing department meeting notes and priorities.

Provides project management support for the Development team including scheduling donor communication and maintaining donor touch point calendars.

Works with development team leadership to ensure all policies and procedures are documented, up to date and following a regular review cycle for the entire Development team

Consistently operates with internal transparency and external confidentiality

Other special projects and duties, may be assigned from time to time

Key Competencies

Knowledge of Blackbaud Raiser's Edge database and Raiser's Edge NXT webview

Experience-based knowledge of donor relations and development operations

Service-oriented attitude, both toward internal partners and external constituents

Professionalism in written and verbal communications

Proficiency in spreadsheet and database management

Extreme attention to detail and organization

Dedication to accuracy and accountability

Balanced commitment to internal transparency and external confidentiality

Excellent project and peer management skills

Ability to work independently as well as on a team

Ability to remain flexible while prioritizing multiple projects with competing deadlines

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

3 years experience in managing complex data including report generation, segmentation, etc. Strong preference for direct user experience with Blackbaud Raiser's Edge database and Raiser's Edge NXT webview. Raiser's Edge and Raiser's Edge NXT certification preferred.

Administrative skills including standard record-keeping and typical equipment use (copying, collating, sorting, filing, etc.)

Computer skills including Microsoft Office and Google Workspace

EDUCATION and/or EXPERIENCE

Bachelor's degree in business/public/non-profit/higher education administration, or a related field

5 years total professional experience may be substituted for bachelor's degree if experience qualifications are met

3 years experience in non-profit administrative or operations role, preferably in development and/or higher education

3 years experience working with and managing donor databases

PHYSICAL DEMANDS

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

The employee frequently is required to stand, walk, and reach with hands and arms.

The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

This position requires primary presence in the office, with limited work-from-home opportunity.

The noise level in the work environment is usually moderate.

COMPENSATION: This position is full-time, exempt. Compensation is commensurate on experience and qualifications. CCAD offers a benefits package including: vacation time, additional paid time off while the college is closed during winter break, sick time accrual, health and dental insurance, life and disability insurance, 403B retirement contribution, tuition remission, free campus parking, and free admission to the Columbus Museum of Art.

HOW TO APPLY: Visit to submit your application. When asked to upload application materials, please submit a resume/CV and a cover letter. If you are applying from any website other than CCAD or Indeed, you will receive a follow up email 3 hours after your initial submission directing you to follow the link and complete your application. You must complete this two-step process, or your application will be considered INCOMPLETE.

About CCAD: Columbus College of Art & Design, founded in 1879, is one of the oldest and largest private art and design colleges in the United States with more than 1,100 undergraduate and graduate students. Undergraduate students choose from 12 majors: With strong exhibition and visiting artists programs and a commitment to the integration of business and art, CCAD is a leader in art and design education.

About Columbus: Columbus is among the Top 10 best U.S. cities for new college grads and one of the top 10 creative scenes in the country as well as one of the 15 most affordable cities in the U.S. As one of the nation's largest college towns Columbus is the type of city where creative activities flourish. There are eight distinct cultural districts that surround CCAD and there are more than 165 restaurants, pubs, and clubs in downtown alone. CCAD is a campus community located in the heart of this vibrant city.

EEO Statement: As an educational and cultural institution, a culture of equity and inclusion is not an add- on at CCAD, rather it is central to how we define creative excellence and the health of our institution. CCAD believes that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. CCAD sees Art & Design as universally inclusive and inherently unbiased. CCAD is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

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Full-time