Transit Ambassador (Internal Only)

Description

Transit Ambassadors - Internal IT Employees Only

If you have:

Experience handling emergency situations and difficult interactions safely and effectively.

Good judgement and situational awareness including the ability to adjust response when needed.

No discipline within the past 12 months (low level discipline for preventables may not be a disqualifier)

A history of consistent and reliable attendance.

Then this position is for you!

Intercity Transit is currently recruiting for four (4) temporary Transit Ambassadors as part of a pilot project expected to last at least 12 months. If the pilot project becomes permanent, this recruitment may be used to fill the permanent positions.

The Ambassadors will provide customers with route and schedule information and connect vulnerable passengers to resources. They will monitor transit operations by being present at transit centers and hubs and will regularly ride the system. Ambassadors will collaborate with law enforcement and security teams and will provide support for incidents and emergencies. The Ambassadors will collect system data and are expected to meet performance metrics.

Examples of Duties

As a Transit Ambassador you will:

Patrol and provide a visible presence at Intercity Transit properties, on revenue vehicles, and within our service area to prevent and deter passenger rules and conduct violations.

Improve the customer’s experience by helping riders more confidently navigate the system, anticipate their needs, proactively engage and connect with customers, and connect vulnerable riders to resources.

Respond to incidents and emergencies at transit centers, on agency vehicles, at agency properties. Determine appropriate course of action in varying situations. May provide first aid, CPR, AED, Narcan, or other assistance as appropriate.

Enforce Intercity Transit policy and rules for passengers, including, but not limited to issuing warnings, exclusion orders, and ensuring compliance with state and local laws regarding appropriate transit conduct.

Use handheld radios and cellular phones to communicate as necessary. Prepare written reports and correspondence as needed including, but not limited to receiving, composing, and sending email, written reports, and daily logs.

Monitors transit schedules, routes and equipment; investigates and reports on schedule and route deficiencies and problems; recommends changes as necessary.

Works with law enforcement, first responders and contracted security personnel. May recommend changes as needed.

Contributes to the goals and objectives of the department, including forming and implementing operational policies, procedures, and controls to ensure safe and efficient operations and adheres to established service, budgetary and customer satisfaction standards. Recommends changes when needed.

Address and direct to appropriate personnel, customer inquiries, concerns, and complaints relating to service; records information.

Typical Qualifications

Are you the one we’re looking for?

Two (2) years of experience with Intercity Transit's routes, service delivery timetables, and customer service standards.

Must be 21 years of age and have an acceptable vehicle driving record maintained throughout employment.

Must possess and maintain a Class B Commercial Driver's License with passenger endorsement and air brake restrictions lifted.

Must submit to a criminal background check the results of which must meet hiring criteria for the role.

Ability to deal tactfully, patiently, and effectively with individuals from diverse backgrounds, frequently under stressful circumstances.

Working Conditions -

In order to perform essential functions of the job, Transit Ambassador must be able to walk, stand, and sit for extended periods of time; walk on uneven terrain and unstable surfaces; climbing stairs; work in inclement weather, repetitive exiting/entering vehicles; exposure to hazards and working in the proximity of moving vehicles. May be required to lift/bend and move items weighing up to 40 pounds and wear equipment weighing up to 10 pounds while working. Employees will be required to carry and use a hand-held radio and mobile phone. Duties sometime involve interacting with the public under hostile conditions. Employees must be willing to work nights, weekends, holidays, and overtime. Employees are required to wear departmental issued uniform and safety gear.

Supplemental Information

What’s in it for you?

Receive a competitive salary of $35.10 - $47.38 per hour in addition to annual general wage/cost of living adjustments typically received in January and step increases in July (if not at top of salary range).

Comprehensive medical, dental, and vision coverage for employees and eligible dependents.

PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 6.2%.

23.75 – 36 vacation days per year depending on length of service.

12 days of sick leave per year depending upon date of eligibility.

Paid Bereavement leave for qualifying family members.

Ready to jump on board?

We would love for you to apply! Please submit a complete electronic application online at Your application package must include a letter of interest and resume that clearly explains how you meet the qualifications of the position. Be advised, we will not consider incomplete applications. Intercity Transit’s preferred method of communication is via email, so an accurate and active email address is essential.

Completed applications must be received by 5:00pm on Wednesday, May 14, 2025.

Intercity Transit is proud to be an equal employment opportunity employer and strives to provide a culturally diverse workforce. Intercity Transit does not discriminate in employment or service on the basis of race, creed, color, origin, age, sex, religion, marital status, sexual orientation, veteran status, or disability.

We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and FR Part 40 & Part 655, which prohibits the use of marijuana at any time while employed by Intercity Transit.