Front Desk Supervisor - Healthcare

Job Description

NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.

The Front Desk Supervisor roles include:

Managing and supervising the Front Desk operations and staff.

Ensuring that the front desk is gathering and documenting the necessary personal and financial information.

Assessing staffing needs, training new staff, and performing staff evaluations.

Achieving organizational goals for the front desk

Principal Duties and Responsibilities*

Oversee front desk functions and staff

Ensure appropriate staffing.

Train and onboard new staff and perform routine evaluations.

Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.

Patient schedule and Patient intake

Coordinate schedule for providers and patients.

Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.

Monitor and Evaluate patient intake to ensure complete registration and data collection.

Establish healthy customer service at the front desk.

Oversee and implement front desk goals

Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.

Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.

Required Skills or Abilities*

Ability to lead a team.

Ability to take initiative and proactively assess processes and patient interactions at the front desk.

Must have strong working knowledge of medical insurance.

Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.

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Full-time